Dispatcher/Customer Service

What we expect from you...

The Call Center Rep/Dispatcher will be responsible for making outbound calls, taking inbound calls, scheduling, dispatching, ordering, coordinating, and recording the service activities at Express Home Services to maximize efficiency and profitability, as well as . You are the glue that holds the service department together.

Because you will be a key member of our team, you must be highly presentable, driven, work exceedingly well under pressure, extraordinarily proactive, encourage teamwork, and be exceptionally accountable and trustworthy. You must be capable of working with a diverse group of employees in a quirky and unique culture with the ability to share honest feedback. You should have a good grasp of the operational side of our industry and a true commitment to an aggressive growth plan.

Our greatest asset, and what separates us from the competition, is our staff. We are the Experts! Your primary role is to drive organizational performance through well organized, prepared, and managed installations.

What you can expect from us...

We are primarily a residential service company. We do HVAC, electrical and plumbing work. As Call Center Rep/Dispatcher at Express Home Services, you will receive top pay and incentives. You will be given everything you need to succeed including training, support, a company phone and more. At Express Home Services you will find a team of experts dedicated to our Core Values, willing to put our clients first, and go above and beyond for our teammates.

Of course, we do have some minimum requirements. Please do not apply unless this describes you:

· Proven track record in customer service

· Ethical Conduct

· Patient, diplomatic employee who understands how to diffuse conflict and convey empathy

· IT competent, specifically Microsoft Office

· Highly organized with exceptional follow-through abilities

· Strong verbal and written communications

· Personality that blends with a fast-pace, goal-driven environment

· Competitive individual contributor who also loves to win as a team

· Strong desire to be better at your job tomorrow than you are today

Job Type: Part-time

Pay: $15.00 - $18.00 per hour

Benefits:

Schedule:

Ability to Commute:

Work Location: In person