Job Title: Service Dispatcher
Work Hours: 8:00am to 5:00pm, Monday through Friday.
Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information.
Reports to: Service Manager
Daily Duties:
•Dispatch Service Technicians, one call at a time.
•Respond to all messages left overnight.
•Schedule and coordinate all demand service calls as calls are received.
•Create work orders for all service calls.
•Maintain the Dispatch Board and filing system.
•Contact customers with a “Parts Pending” status as parts are received for scheduling.
•Maintain the Maintenance Agreements, including billing, scheduling, database information, customer hard files and renewals.
•Help Service Manager with marketing issues as directed.
•Update customer files as information is received from installation. (Extended Warranties, equipment info, new customers, Birthday tickle file, etc.)
•Type service contract proposals for new customers.
•Maintain on call schedule, to include 1st on call and standby technician.
•Maintain customer history files in database.
•Prepare paperwork for all manufacture warranty parts.
•Update service database from each service ticket.
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Schedule:
Ability to Commute:
•Delray Beach, FL 33445 (Required)
Ability to Relocate:
•Delray Beach, FL 33445: Relocate before starting work (Required)
Work Location: In person