Dowd's Mechanical, Heating & Air Conditioning Inc.

Service Operations Support Associate

LocationBensalem, PA
Job TypeFull-time
Salary$45,000-$50,000

About This Job


About Us:

Dowd Mechanical Heating & Air Conditioning is a family-owned residential and commercial HVAC company proudly the community for over 25 years. We specialize in high-quality heating, cooling, and maintenance services and are committed to delivering exceptional customer care. We’re currently seeking a motivated Customer Service Representative to join our team and help drive customer satisfaction and business growth.


Job Summary:

As a Customer Service Representative, you’ll support our service operations by maintaining relationships with customers and promoting our service agreements. This is a great opportunity for someone with strong communication skills, a positive attitude, and a passion for helping people.


Responsibilities:

Call existing customers to promote and renew HVAC service agreements
Contact satisfied customers to request Google reviews
Send 2 marketing emails and 2 text message campaigns each month using CRM tools
Mail renewal letters to customers with expired service agreements
Answer incoming calls on heavy call days, provide excellent customer service and resolve issues
Maintain accurate records in our CRM (ServiceTitan) and track performance


Qualifications:

1–3 years of experience in customer service or administrative support
HVAC industry experience is a plus, but not required
Strong phone communication skills and a friendly, persuasive demeanor
Basic experience with email marketing tools (like Mail chimp), SMS platforms, and CRM software (training provided)
Detail-oriented and able to multitask in a fast-paced environment
High school diploma or equivalent required; associate degree preferred


Job Type: Full-time


Pay: $45,000.00 - $50,000.00 per year


Benefits:

401(k)
Flexible schedule
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance


Work Location: In person

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