Service Office Manager

Paraco, a family-owned company that has been delivering clean energy and fueling life's moments for over 50 years. We take pride in being one of the largest privately-owned propane companies in the Northeast, serving eight states. In addition, we're expanding our services to include total home comfort through Paraco HVAC, offering alternative energy and energy storage systems. Discover more about our careers by visiting Paraco Careers. Join us on this exciting journey toward a sustainable future.

Service Manager

Position Summary:

To have the best service team requires a coach, motivator, facilitator and leader who can drive results while fostering a customer first culture. It’s about leading by example, instilling a culture of genuine respect, understanding and collaboration. It’s showing empathy, providing memorable, positive and engaging customer support while ensuring our business needs and objectives are met in a timely manner.

Our exceptional Service Managers enable our Service Customer Experience Representatives, Billers and Dispatchers to be exceptional Paraco brand ambassadors. You will build genuine connections with Paraco customers listening, anticipating needs and offering solutions. As an integral member of the Paraco family you will bring your positive work ethic to deliver a great customer experience engaging with customers, providing clear & concise information with goals of customer retention, reduced representative attrition, increased sales, optimal resource utilization, providing an outstanding customer experience.

Key responsibilities and essential job functions include, but are not limited to:

Desired skills and experience: