Innio

Service Office Administrator

Houston, TX

About This Job

What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant,INNIOoffers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people.

Role

The Service Office Administrator is responsible for ensuring efficient office operations while focusing on onboarding new team members (i.e. Field Service Technicians) in the department. This role involves administrative support, coordinating office tasks, and managing the onboarding experience to help new hires seamlessly integrate into the INNIO Service Department in North America.

Key Responsibilities:

Office Administration

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Manage day-to-day administrative tasks such as answering calls, emails, and customer inquiries.

•

Organize service schedules, coordinate with the service team, and ensure timely communication with customers.

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Handle incoming and outgoing mail, couriers, and deliveries.

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Maintain office supplies and manage orders for the Service Department.

•

Schedule and coordinate meetings, appointments, and service-related events.

Onboarding (Service Department Focus):

•

Lead the onboarding process for new hires in the Service Department, ensuring they are equipped with the necessary tools, knowledge, and resources.

•

Prepare and distribute onboarding materials, including training schedules, service department policies, and procedures.

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Collaborate with HR and department managers to organize orientation sessions, service team introductions, and initial job training.

•

Ensure new hires are set up with appropriate equipment, tools, and system access in coordination with the IT department.

•

Track and follow up on the onboarding progress and offer continued support to new employees as they transition into their roles.

Service Department Support:

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Assist the Service Department in maintaining accurate records of service orders, customer inquiries, and team schedules.

•

Help organize departmental meetings, training sessions, and team-building activities.

• Manage service-related databases and ensure all employee information is kept up-to-date. • Assist in the development of service process documentation and updates to departmental procedures.

Qualification Requirements :

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Proven experience as an Office Administrator, with exposure to the Service Department or customer-facing roles.

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Strong communication and organizational skills.

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Familiarity with service management systems and office software (e.g., MS Office).

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Experience in onboarding or HR administrative support is preferred.

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Ability to prioritize and manage multiple tasks in a fast-paced environment.

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Experience in a service-oriented business or department.

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Familiarity with onboarding processes, especially in technical or service roles.

•

Strong problem-solving abilities and attention to detail.

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Positive attitude with excellent interpersonal skills, capable of building strong relationships within the department.

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Service Office Administrator

About This Job

Role

Key Responsibilities:

Office Administration

Onboarding (Service Department Focus):

Service Department Support:

Qualification Requirements :

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