Service Manager

Oversee all service and inspection processes

Monitor and report on metrics involving revenue, gross margin, and productivity

Develop/implement/continuously improve process to convert installation clients to inspection sales

Assist in the growth of alarm/extinguisher/suppression service and inspection business

Oversee audits and work instructions improvement process to insure integrity and relevance

Seek out opportunities for multi-office service premier or national accounts

Coordinate service operations with Premier Accounts to ensure that customer needs are being met

Ensure that risk assessment training is delivered to service and inspection employees

Develop/augment/update sales pricing program for inspectors and service sales

Assist in preparation of service sales budget and resources analysis with CEO

Propose ways to leverage technology and process improvement to increase productivity and profitability

Travel to other offices for support with premier or national accounts

Perform other duties as assigned by executive management or CEO

Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily

Safety First

Start each meeting with a Safety Topic

Complete Monthly Jobsite Visits/Observations

Hold team accountable for all Safety Initiatives

Promote Safe Driving of Company Vehicles and Personal Vehicles (with car allowance) – Self and Team

Communicate effectively and professionally within the department and with internal and external customers

Understand and Follow HR and Safety Initiatives and Processes

Conduct Weekly Meetings with Team – Superintendents, Administration, Sales, Design, etc.

Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.

Determine jobs to be billed, know projections for the month for Construction/Remodel, ensure daily/weekly billing for Service and Inspections

Confirm required payment terms on open jobs

Timely Review and Sign Off on Reports

Active, Inactive, Greater than 50% Profitability

Liens and Notices

Track and Ensure Profitability of Department

Oversee Change Order Management

Promote and Track Department Growth – stretch goal of 20%/year (Remodel, Service, and Inspections); department goals to be discussed annually

Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.

Ensure jobs are set up in the correct department – i.e. SC, SR, SS, SD, SI, etc.

Ensure Inventory Control measures are in place for department

Ensure multiple bids for Material Purchasing optimization

Manage Subcontractors and review/approve all subcontractor invoices prior to payment

Review Budget vs. Actual Job Costing Details and review findings with department for improvement opportunities

Maximize Labor Production and Efficiency while maintaining quality standards

Overhead Review – semi-annual meetings with leadership

Maintain Quality Control in all aspects of the department

Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities

Reduce Turnover and Increase Retention within department

Training

Input and Development of Training Requirements

Commitment to Training at all levels for all team members

Be an Expert on Every Aspect of Your Business/Department

Reports – Sales, Active/Inactive, WIP, Liens and Notices, Unapproved Change Orders, etc.

Operations – Labor/Productivity, Materials Purchasing

Sales

Administration

Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

Minimum education of High School Diploma or Equivalent

Some secondary education is desirable

Must possess intermediate skills in Microsoft Word and Excel software

10 years of experience in installation, service, and/or inspection of water-based fire sprinkler systems

5+ years of experience in Business Management

2 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales

5+ years of experience in fire sprinkler sales and/or service, preferred

Experience with fire alarm and suppression systems, preferred

Self-motivated, ambitious, and interactive

Communicative, detail-oriented, and organized

Demonstrate positive team work and ability to be a team leader and mentor

Excellent communication, training, and planning skills required

Sense of pride, integrity, and organizational ability required

Must be able to work independently and with others