Nationwide Car Care

Service Manager

Maple Heights, OH

Full-time

$63,484-$69,886

About This Job

Overview

We are seeking a dedicated and experienced Service Manager to oversee our service department and ensure the highest level of customer satisfaction. The ideal candidate will possess a strong background in vehicle maintenance and repair, along with exceptional leadership and customer service skills. As a Service Manager, you will be responsible for managing service operations, guiding technicians, and fostering a positive environment for both employees and customers.

Duties

•

Oversee daily operations of the service department to ensure efficiency and productivity.

•

Manage a team of service technicians, providing guidance and support as needed.

•

Ensure all service work is completed accurately and in a timely manner.

•

Handle customer inquiries and resolve any issues related to service or repairs.

•

Maintain accurate records of all services performed, including oil changes, diesel engine repairs, and other maintenance tasks.

•

Collaborate with sales teams to promote service offerings and drive business growth.

•

Monitor inventory levels for parts and supplies needed for vehicle maintenance and repairs.

•

Train new staff on service writing procedures, equipment usage, and customer service standards.

Skills

•

Proficient in vehicle maintenance practices, including oil changes, shocks struts replacement, air brake systems, and diesel engine repair.

•

Strong experience in service writing to document repairs and communicate effectively with customers.

•

Ability to transmit technical information clearly to both technicians and customers.

•

Proven sales skills to promote services effectively within the department.

•

Excellent customer service skills with a focus on building long-term relationships with clients.

•

Strong organizational skills to manage multiple tasks efficiently in a fast-paced environment.

•

Leadership abilities to motivate and develop team members while fostering a collaborative work culture.

Join our team as a Service Manager where you can make an impact by ensuring quality service delivery while leading a talented group of professionals.

Job Type: Full-time

Pay: $63,484.00 - $69,886.00 per year

Benefits:

•

Employee discount

•

Paid time off

Shift:

•
8 hour shift

Work Days:

•

Monday to Friday

•

Weekends as needed

Ability to Commute:

•

Maple Heights, OH 44137 (Required)

Ability to Relocate:

•

Maple Heights, OH 44137: Relocate before starting work (Required)

Work Location: In person

Service Manager

About This Job

Duties

Skills

Job Type: Full-time

Pay: $63,484.00 - $69,886.00 per year

Benefits:

Shift:

•8 hour shift

Work Days:

Ability to Commute:

Ability to Relocate:

Work Location: In person

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