SERVICE DISPATCHER

Job Overview

We are seeking a highly organized and detail-oriented Service Dispatcher to join our team. The ideal candidate will be responsible for coordinating and dispatching service calls as well as logistics operations. This role requires strong communication skills, proficiency in computer management systems, and the ability to analyze and log data. The Service Dispatcher will play a crucial role in maintaining smooth operations within service department. The position assumes the management responsibility to all field technicians for oil service and propane service. The position will require strong customer service and support through the phone and email.

Responsibilities

- Coordinate and schedule service appointments.

- Utilize GPS technology to optimize routing and logistics.

- Manage transportation planning and fleet management to ensure efficiency.

- Input data accurately into our company computer management systems.

- Communicate effectively with drivers, technicians, clients, and any other asset of the team.

- Analyze and retain data to identify areas for improvement in service .

- Provide excellent phone etiquette while handling customer inquiries and requests.

- Collaborate with with all office staff for smooth exchange of information.

- Generate proposals for customers utilizing information from technicians.

Skills

- Proficient in GPS, and various service management systems.

- Excellent analysis skills for evaluating and logging data.

- Experience in dispatching service technicians efficiently.

- Exceptional communication skills, both verbal and written.

- Proficient typing skills for accurate data entry.

- Maintain and adjust material pricing to keep up with industry changes.

- Ability to work collaboratively in a fast-paced environment while managing multiple tasks effectively.

Job Type: Full-time

Pay: $25.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee discount

- Flexible spending account

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person