Dispatcher/Customer Service

Dispatcher / Customer Service – Hatboro, PA Delaware Valley Concrete Company

Delaware Valley Concrete (DVC) is a ready-mix concrete supplier with seven plants serving Bucks, Chester, Lancaster, and Montgomery counties. Founded in 1955, we are one of the area’s leading concrete construction companies, known for providing only the highest quality products and service. Our success is driven by our dedicated, well-trained, and talented staff.

We are currently seeking a Dispatcher/Customer Service Representative to join our team at our Hatboro, PA location. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering excellent customer service.

What We Offer

- Excellent medical, dental, vision, and life insurance benefits

- 401(k) retirement plan with company match

- Paid Time Off (PTO)

- Opportunities for growth in a stable, established company

- 6 Paid Holidays

Responsibilities

- Answer and handle customer, driver, and hauler calls professionally

- Process and schedule orders in the dispatch system

- Manage driver relationships, paperwork, and order processing

- Work with customers to adjust truck demand for proper delivery rates

- Make outbound calls for next-day scheduling and orders as needed

- Communicate with maintenance shops, vendors, and suppliers to ensure smooth operations

Requirements

- Excellent phone voice, articulate, clear and concise.

- Strong knowledge of the local/surrounding area

- Proficient computer skills

- Effective communicator with strong problem-solving skills

- Ability to make sound judgment calls under pressure

- Ability to read and understand maps

- English required; Spanish a plus

Physical Demands & Schedule

- Customer contact may involve stressful situations

- Frequent text and phone communication required

- Long hours may be necessary depending on business needs

- Early morning start times may be required (seasonal/weather related)

- Job Types: Full-time

Job Type: Full-time

Pay: $18.00 - $24.00 per hour

Benefits:

- 401(k) matching

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Professional development assistance

- Vision insurance

Application Question(s):

- Thank you for your interest in this position. As part of the interview process, please review the following prompt. When you have an answer, call this number 484-802-6857 and leave a voicemail with your response. We will contact you after this process is complete.

Prompt - " Discuss a problem or inconvenience & how you overcame it at your previous position"

Education:

- High school or equivalent (Required)

Experience:

- Dispatching: 1 year (Required)

Work Location: In person