Service Dispatcher / Administrative Assistant

Established in 1929, Aero Energy is a growing, $100 million Employee-Owned company. We are headquartered in New Oxford, PA and have offices throughout South Central PA and MD. We are seeking a skilled and organized Service Dispatcher / Administrative Assistant to join our team.

Requirements:

· Microsoft Office experience

· Customer Service experience

· Ability to multi-task

· Product knowledge

· Attention to detail

· Team oriented

· Ability to work in a fast-paced environment

· Knowledge of Cargas is a plus

* Previous HVAC knowledge / experience a plus but not required

Duties:

· Organize and build daily schedules for Technicians

· Efficiently manage the Dispatch Board, utilizing GPS & Mapping functions

· Maintains administrative workflow for Service & HVAC Installation

· Takes calls from Service Technicians, Installers and provides customer service to homeowners

· Resolves scheduling problems & customer complaints

· Maintains continuity of work operations

· Assists Service Manager and Administrative Coordinator in day-to-day operations

· Assists with billing and entering down payment information into Cargas

· Maintains professional and technical knowledge of HVAC

· Other duties, as assigned

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person