Customer Service Rep - Dispatching Specialist

Are you someone who thrives on connecting with others and loves putting your organizational talents to good use? Do you have a bright and positive attitude that shines through in everything you do? If this sounds like you, then we have an exciting opportunity at Metro Electric!

We're on the lookout for a full-time Customer Service Rep - Dispatching Specialist to join our dynamic team in Romeo, MI. This is your chance to be a vital part of our mission to illuminate the path to success!

Ready to light the way? Don't wait-apply now and let's spark something amazing together!

WHY SHOULD YOU JOIN US?

At Metro Electric, we understand that exceptional customer service is the heart of what we do! That's why we're dedicated to creating a vibrant and collaborative environment for our dispatchers. We're not just offering a job; we're extending an exciting career opportunity filled with growth and support.

But, what do we offer to really ensure that you have a thriving, successful career as a dispatcher?

- Competitive pay range of $24-$25 an hour

- Health, dental, and vision insurance

- 401(k) participation

- Vacation time

WHO ARE WE?

At Metro Electric, we're all about delivering exceptional Residential Electrical Services for your home! Our vibrant team is made up of highly skilled and energetic licensed master electricians, journeymen, and apprentices who are ready to tackle any challenge. We take pride in our reputation for delivering top-notch workmanship, and with us, you'll always find hardworking professionals who love to engage and connect!

Our experts truly embody The M.E.T.R.O. values: Motivated, Efficient, Trustworthy, Respectful, and Outstanding. We believe in creating an amazing company culture where every voice matters. Our management team is open-minded and encourages input from all employees. We're dedicated to bringing out the best in our electricians by providing ongoing training and support!

WHAT ARE THE HOURS?

While working as a dispatcher, you can expect to work 8 AM to 5 PM, Monday through Friday, with the possibility of Saturday shifts in the future.

WHAT DOES YOUR DAY ENTAIL AS A CUSTOMER SERVICE REP - DISPATCHING SPECIALIST?

Join our dynamic electrical company as a Customer Service Rep - Dispatching Specialist, where your role is pivotal in delivering exceptional service! As the first point of contact, you expertly manage scheduling for inbound service requests, ensuring every customer receives prompt and friendly assistance.

You connect with our valued customers, arranging the necessary services to keep their systems running smoothly. If you're looking to take on additional challenges, you dive into securing permits and coordinating installations, all aimed at providing a seamless service experience. You embrace the chance to make a real impact on our clients' lives while contributing to a collaborative and vibrant team environment!

IS THIS THE PERFECT CUSTOMER SERVICE REP - DISPATCHING SPECIALIST OPPORTUNITY FOR YOU?

- 2+ years of experience in home services (electric, plumbing, HVAC, windows, doors, etc.)

- Ability to read a map

- Thorough knowledge of the service area

- Customer service skills

- Experience using Service Titan (preferred)

If you can meet the requirements and characteristics listed above, we need you in this electrical dispatcher position! We make the initial application process easy by offering a streamlined, 3-minute, mobile-friendly application. Join our team now!