Lapin Services

Service Department Manager

Orlando, FL

Full-time

$100,000

About This Job

Service Manager

We are seeking an experienced Service Manager to lead our Service Department operations with a strong focus on customer service, interdepartmental coordination, personnel development, and operational efficiency. Ideal candidates will possess a "hands-on" leadership approach and a drive to improve systems, increase profitability, and ensure team success across all septic, grease trap, lift station, and plumbing services.

Key Responsibilities:

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Manage and oversee the Service Department’s daily operations, including dispatch, sales support, and field service performance.

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Lead, train, and support dispatchers and administrative personnel to ensure efficient scheduling, customer satisfaction, and contract compliance.

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Oversee large-scale service projects such as septic systems, grease traps, lift station, and wastewater projects.

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Monitor and improve customer service workflows, inbound/outbound calling strategies, and administrative procedures.

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Train and evaluate field technicians to ensure quality service, safety, and technical proficiency.

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Coordinate maintenance and cleaning schedules for service vehicles and equipment.

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Assist in estimating and reviewing service proposals with sales and project management teams.

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Ensure accurate invoicing, service agreement compliance, and proper document flow.

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Manage inventory of frequently used materials and coordinate timely ordering of project-specific supplies.

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Conduct site visits to monitor team productivity, quality, and adherence to safety protocols.

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Resolve customer service issues both proactively and responsively to uphold company reputation.

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Collaborate with other departments (construction, sales/marketing, plant) to align service operations with company goals.

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Lead health and safety, and training meetings and attend high-risk project sites as needed.

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Oversee departmental profit and loss, monitor accounts receivable, and implement operational changes to maintain financial health.

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Drive department growth by identifying new service lines, client segments, and recurring revenue opportunities aligned with company strengths.

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Establish and track key performance indicators (KPIs) for technician productivity, customer retention, recurring work volume, and departmental profitability.

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Identify and implement technologies or innovations that streamline operations and improve service delivery.

Qualifications:

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Minimum of 7 years of service department management, experience in plumbing, septic, or lift station services a plus

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Strong leadership, communication, and organizational skills.

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Proven ability to manage personnel, scheduling, customer service systems, and field operations.

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Experience with financial reports, budgeting, and P&L management preferred.

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High school diploma or equivalent required; college degree preferred.

Benefits:

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Health Insurance: We cover 60% of employee-only health insurance premiums.

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Vision and Dental Insurance: Available to employees at a competitive price.

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Paid Time Off: Enjoy 5 paid holidays per year, plus 7 paid personal days after 6 months of service.

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Referral Program: Receive bonuses for referring candidates who are successfully hired.

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Employee Discounts: Access exclusive discounts for services and products.

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Growth Opportunities: We are committed to your professional development and offer pathways for career advancement.

Compensation:

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Base salary of $100,000 per year, plus a monthly production bonus of departmental profits.

Location: Just southwest of downtown Orlando, FL. 3031 40th Street, Orlando, FL 32839. This is not a remote position.

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

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401(k)

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Dental insurance

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Employee discount

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Flexible schedule

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Health insurance

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Paid time off

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Vision insurance

Shift:

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Day shift

Experience:

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construction management: 5 years (Required)

Ability to Commute:

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Orlando, FL 32839 (Required)

Ability to Relocate:

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Orlando, FL 32839: Relocate before starting work (Required)

Service Department Manager

About This Job

Service Manager

Key Responsibilities:

Qualifications:

Benefits:

Compensation:

Job Type: Full-time

Pay: From $100,000.00 per year

Benefits:

Shift:

•Day shift

Experience:

Ability to Commute:

Ability to Relocate:

Work Location: In person

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