Service Manager

The Service Manager at Rogers Heating & Cooling will lead our Service Technicians to deliver top-quality maintenance, repairs, and customer care. This role works closely with technicians, dispatch, installers, and other supervisors to ensure our customers receive a 5-star experience while the department meets its goals. The Service Manager also communicates with customers, vendors, and suppliers to keep projects on track and provide real-time updates on job status and material needs.

ABOUT THE COMPANY

Rogers Heating & Cooling is a fast-growing HVAC, electrical, and plumbing company serving Southside Virginia and beyond. Our mission is to elevate homes and empower lives by providing trustworthy, high-quality comfort solutions. We're growth-driven and people-first in everything we do, always working toward helping our team achieve their personal, professional, and financial goals. Our core values are the backbone of our business and guide our hiring, coaching, and promotions. At Rogers, we live and work by these values: • No customer left behind • Always make it right • Win the day • Come from a place of yes • Transparency • Solution Driven

OBJECTIVES

Lead HVAC service and maintenance teams to deliver excellent workmanship and service • Oversee scheduling and provide technical support to technicians in the field • Drive team accountability and performance based on monthly revenue goals • Review technician performance to ensure standards are met and exceeded • Facilitate regular training and development for technicians • Recruit, hire, and onboard top HVAC talent to meet growing demand • Ensure all work aligns with safety regulations and company service standards • Maintain compliance with OSHA and industry best practices • Support cross-departmental collaboration to maintain operational efficiency • Perform additional tasks to ensure the department’s success

COMPETENCIES

Motivational leadership and team development experience • Ability to select, coach, and retain high-performing team members • Strong customer service presence—friendly, professional, and solution-focused • Comfortable handling confidential or sensitive team matters with discretion • Proficient with technology, including Microsoft Office and Google Workspace • Meticulous attention to detail and commitment to excellence • Time management skills to effectively handle competing priorities • Ability to diagnose, troubleshoot, and guide HVAC system repairs • Solid mechanical aptitude and tool proficiency • Balanced approach to individual and team-based problem-solving • Strong written and verbal communication skills, including documentation and reporting

EDUCATION AND EXPERIENCE

High School Diploma or GED required; Bachelor’s Degree preferred • At least 8 years of HVAC or related trade experience required • 4+ years in a leadership or supervisory role preferred • Must have a valid driver’s license with a clean driving record

PHYSICAL REQUIREMENTS

Ability to spend extended periods standing, sitting, or walking • Able to lift and carry up to 50 lbs • Will work near hazardous materials and mechanical equipment • May be exposed to moderate noise levels and live/dead wildlife • Must wear appropriate PPE when necessary (goggles, gloves, etc.) • May work in elevated spaces or tight quarters • Reasonable accommodations can be made for individuals with disabilities

COMMITMENT TO DIVERSITY

Rogers Heating & Cooling is an equal opportunity employer that values a diverse and inclusive workforce reflective of the communities we serve. We welcome applicants of all backgrounds and identities, including but not limited to race, religion, gender, age, disability, and sexual orientation.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to alyssa@callrogers.com. Already a candidate? Please contact your recruiter to discuss this opportunity.

Job Type: Full-time

Pay: $80,000.00 - $120,000.00 per year

Benefits:

Ability to Commute:

Ability to Relocate:

Work Location: In person