Service Manager

SERVICE MANAGER

Claremont & Enfield, NH - Full Time

About our energy

Family owned and operated for more than 90 years, Eastern is a full-service propane and oil company serving New Hampshire, Maine, Massachusetts, Rhode Island, and Vermont. We are proudly ranked as a platinum level status for Veteran friendly employers. We’ve been voted as one of New Hampshire's "Best Places to Work" in the Manchester Radio Group's #bestofthe603 and we are pleased to offer employment opportunities throughout New England. Joining Eastern means you’re part of a supportive and family focused culture.

Why choose Eastern?* Extensive benefits including 100% paid insurance options

About this opportunity

This position is responsible for the day-to-day activities of the Service Department and sets a high standard for safety leadership, customer service and internal growth. The position supervises Service Technicians and Service CSR’s facilitating effective communication within the department along with other stakeholders in the district including sales, delivery and other staff. Sound decision making relative to the scheduling and assignment of service work to ensure timely and safe installation and servicing of products to meet customers’ needs.

What your role will look like

+ Ensure all service orders, completed tickets, daily logs, and payments collected from customers are turned in daily by service + Ensure all service & installation technicians are provided with appropriate documentation to be left at the customer location, i.e. safety packets + Ensure work assigned to service and installation technicians is completed safely, the service vehicles are kept clean and technicians present neat and clean uniform appearance. + Ensure that all work orders are priced accurately and put through billing in a timely manner + Ensure that all appointments with our customers are kept or otherwise notified of a change in scheduling + Ensure that Service Technicians and Service CSRs are providing customers with excellent customer service + Ensure that related equipment, such as regulators, hoods, bases, etc. are utilized efficiently

What you’ll bring to this role

Apply now to heat up your career at Eastern!