Watchtower Security Inc.

Service Coordinator/Dispatcher

Maryland Heights, MO

Full-time

$40,000-$45,000

About This Job

Join Our Growing Team at Watchtower Security!

Are you highly organized, a strong communicator, and looking to work in a fast-paced, team-oriented environment? We’re a national provider of video surveillance services for the multifamily housing industry, and we're expanding our Service Department with an immediate opening for a Service Department Operator.

In this critical role, you’ll be the central point of contact between our clients, technicians, subcontractors, and internal teams. Your day-to-day responsibilities will ensure service calls run smoothly, issues are handled efficiently, and communication flows effortlessly.

What You’ll Do:

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Assign and manage service tickets across the department

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Prioritize calls based on urgency and client impact

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Monitor field technicians and support their work on-site

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Communicate with clients, subcontractors, and technicians for appointment confirmations, scheduling, and updates

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Collaborate across departments to resolve client issues quickly

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Enter and update data in our ticketing system

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Verify subcontractor invoices before payment

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Scan and organize service-related documentation

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Escalate complex issues to higher-level tech staff

What We’re Looking For:

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Experience with a cloud-based phone system (Nextiva preferred, but not required)

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Proficiency in Google Workspace and Microsoft Office 365

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Ability to manage multiple priorities in a day

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Strong time management and organization skills

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Comfortable working independently with minimal supervision

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Professional, positive communicator with a problem-solving mindset

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Detail-oriented with excellent follow-through

Why Join Us?

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Supportive, fast-growing team with national reach

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Meaningful work helping communities stay secure

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Opportunity to grow your skills in a dynamic environment

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Competitive pay and potential for advancement

Ready to bring your coordination and communication skills to a company making an impact nationwide?

Apply today to join our team!

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Employee assistance program

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Employee discount

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Flexible spending account

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Health insurance

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Health savings account

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Life insurance

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Paid time off

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Professional development assistance

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Vision insurance

Schedule:

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8 hour shift

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Day shift

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Monday to Friday

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No weekends