Service Connection Associate

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Position Summary

Accessible as the first point of entry for residential and commercial electric and gas customers requesting Construction or Design services across various states. Responsible for processing customer requests as well as providing them detailed information and recommendations regarding company policies and practices. Responsibility is to provide accurate and efficient customer contact through listening to customer's needs, resolving issues with one contact. Assist with monitoring, supporting and developing representatives in support of department objectives. This position is targeted to a specific customer base of builders, developers, electricians, HVAC contractors and inspectors. Various shifts required for department coverage.

Essential Responsibilities

Minimum Requirements

High School Diploma. Two years in Delivery or Customer Care or equivalent work experience. One year of project leadership experience preferred. Previous customer contact experience. Working knowledge of computer systems that support billing, metering, account origination, outage maintenance and work management. Familiar with PC/Microsoft systems. Must be customer focused. Must have excellent written and verbal communications skills. Ability to be a self-starter as well as work in a team environment. Must be flexible and display leadership and training abilities. Knowledge of department processes and system procedures. Must be able to build working relationships with a variety of internal and external customers. Selection criteria may include testing and/or assessment.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com.

Non-Bargaining

The anticipated starting base pay for this position is: $24.50 to $34.30 per hour

This position is eligible for the following benefits: Spot On Bonus, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 04/10/25

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ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.