Service Coordinator

Company: Wilson Equipment Limited

Location: Truro, Nova Scotia (NS)

Position Type: Full-Time, Permanent

About Us:

Wilson Equipment Limited is a leading heavy equipment dealer dedicated to providing the best solutions to our customers. Our vision is to be the Employer and Heavy Equipment Solutions Provider of choice, and our mission is to create the best customer experience in the industry. We are committed to excellence in everything we do and are looking for a Service Parts Coordinator to join our team in Truro, NS, who shares our passion for delivering top-notch service

Position Overview:

Reporting to the Parts Supervisor, the Service Parts Coordinator will play a vital role in our dynamic and fast-paced company. This position is essential for ensuring the smooth operation of our parts supply and providing quick, accurate service to internal customers. The coordinator will manage various tasks that contribute to efficient inventory management, customer satisfaction, and overall business success.

This role offers numerous opportunities to learn, develop new skills, and grow within the industry.

Responsibilities:

· Order Management: Process and manage service parts orders efficiently and accurately.

· Inventory Control: Monitor and maintain optimal inventory levels to ensure availability of parts.

· Customer Support: Provide exceptional customer service by addressing inquiries and resolving issues related to service parts.

· Coordination: Collaborate with various departments to ensure timely delivery and fulfillment of parts orders.

· Documentation: Maintain accurate records of orders, inventory, and customer interactions.

· Problem Resolution: Address and resolve issues such as backorders, shipment discrepancies, and billing problems.

· Continuous Improvement: Identify and implement process improvements to enhance efficiency and customer satisfaction.

· Service Excellence: Uphold our mission of creating the best customer experience by ensuring that all service requests are handled promptly, accurately, and to the highest standards.

Qualifications:

· High school diploma or equivalent; post-secondary education in a related field is an asset.

· Previous experience in a heavy equipment service/Parts environment is preferred but not required.

· Strong technical knowledge of heavy equipment and machinery is an asset but not required.

· Forklift training is an asset but not required.

· First aid training is an asset but not required.

· Excellent communication, leadership, and organizational skills.

· Ability to prioritize and manage multiple tasks effectively.

· Strong commitment to safety and quality.

What We Offer:

· Competitive salary and benefits package.

· Opportunities for career advancement and professional development.

· A supportive and collaborative team environment.

· A chance to be part of a company with a strong vision and mission

Diversity and Inclusion:

At Wilson Equipment Limited, we are committed to creating a diverse and inclusive work environment. We encourage individuals of all backgrounds and experiences to apply.

How to Apply:

If you are a motivated and experienced individual who shares our vision, mission, and commitment to safety, we invite you to join our team as a Service Parts Coordinator . To apply, please submit your resume and a cover letter outlining your qualifications and why you are a suitable candidate for this role.

Wilson Equipment Limited is an equal opportunity employer. We thank all applicants for their interest, but only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $50,000.00-$55,000.00 per year

Benefits:

Schedule:

Work Location: In person

Expected start date: 2025-05-26