NorthWestern Energy

Support Technologist Mid to Upper Level

Billings, MT

Full-time

$70,000-$90,000

About This Job

Support Technologist (mid-level to upper-level)

Work Location: Billings, MT

Pay range: $70,000 to $90,000 per year

Employment Status: Regular Full-time

External candidates apply at northwesternenergy.com

Internal candidates apply through iConnect.

About this position:

The support technologist position is a rewarding and highly valued function within NorthWestern Energy. They serve as the liaison between the Business Technologist Department and our internal users. Support Technologists work in a fast-paced team environment to provide top tier support for all of Northwestern Energy's technology systems.

We offer great benefits:

NorthWestern Energy is a fully regulated electric and natural gas utility serving Montana, South Dakota and Nebraska. We employ over 1,500 amazing people and serve 764,200 customers who are our neighbors in our communities. We are a top employer and offer competitive benefits, including:

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401K with company match up to 4% and non-elective contribution up to 7%

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Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA)

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Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents to include financial heath)

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Life Insurance (Company pays basic employee policy, spouse, dependent insurance also available)

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Continued education reimbursement

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Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities.)

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Paid company endorsed volunteer opportunities

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Paid parental leave

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Paid bereavement leave

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Paid training opportunities

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Paid time off starting on your first day, plus 11 paid holidays

Benefits may vary by position or as negotiated as part of a collective bargaining agreement.

About this job:

•

Provide technical support to end users on a variety of computer hardware, software, and telecommunications issues on a multiple platform environment. This includes identifying, researching, and resolving the issues in a timely manner

•

Organize, execute, and coordinate multiple assignments to meet established completion dates

•

Balance Long-term Business Technology strategies with everyday responsibilities while ensuring your efforts are consistent with Business Technology policies and practices

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Deploy and develop new equipment, install software, and perform hardware updates and repairs

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Embrace new concepts quickly and apply them throughout an evolving environment

•

Collaborate with other Business Technology groups on project creation and troubleshooting as staffing and workload requires

•

Explore new technologies and future application releases thought external resources

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Understand industry standard change and follow Change Management Procedures and policies in impelling changes on the network

•

Maintain technical documentation through end user resolution, change management, and training.

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Provide mentoring to colleagues

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Fulfill all required work hours, which may include evenings and weekends, as well as a required on-call rotation following a training period

•

Safely perform individual lifts (weighing up to 50 pounds) on a regular basis

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Maintain and ensure the confidentiality of sensitive information

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Develop an in-depth knowledge of Northwestern Energy's business and deliver exceptional solutions when engaged by colleagues, stakeholders, and other vendors

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Other responsibilities as assigned

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Respond to customers via telephone, email, or in person

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Email administration and support staff

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Program database systems

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Travel to training, conferences, and off-site meetings (up to 15% travel per year)

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All Northwestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct and Ethics

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Ensure all actions are consistent with Northwestern Energy's values, mission, and strategic business objectives

Am I right for this job? Here's the success profile:

•

Required Associate's degree or combination of education and at least 4 years relevant technology support experience in lieu of degree may be considered

•

Working knowledge of relevant technical discipline including workstations, software or mobile devices

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Required working knowledge of servers, networks (LAN/WAN), network security, and business continuity practices

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Working knowledge of Enterprise and Mobile operating systems preferred, to include a proficiency in Microsoft Office Suite

•

Ability to document issues through a ticketing system and provide basic phone support and troubleshooting

•

Able to tailor communication for varying levels of technical comprehension

•

Strong organizational skills to coordinate workload and employee development

•

Ability to develop and maintain strong professional relationships

•

Skilled in oral and written communication

Requisition #4295

Posting Dates: April 21, 2025 through May 5, 2025

Department/Division: Business Technology - Technical Support

Employment Physical: Not Required

Drug Test: Required

Background Check: Required

Relocation Benefit: Negotiable

Telecommuting: Part-time Negotiable within NorthWestern Energy service territory

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran status, genetic information or any other protected class in accordance with applicable federal or state laws and statutes. In compliance with the ADA Amendments Act, should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources department at 1-800-245-6977 or at job.inquiries@northwestern.com

Support Technologist Mid to Upper Level

About This Job

Support Technologist (mid-level to upper-level)

Work Location: Billings, MT

Employment Status: Regular Full-time

External candidates apply at northwesternenergy.com

Internal candidates apply through iConnect.

About this position:

We offer great benefits:

About this job:

Requisition #4295

Department/Division: Business Technology - Technical Support

Employment Physical: Not Required

Drug Test: Required

Background Check: Required

Relocation Benefit: Negotiable

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