Southern Company

Senior Product Support Specialist (Data Center)

Durham, NC

About This Job

Description

Job Summary:

Provide technical support on PowerSecure MicroGrid equipment for Critical Infrastructure Systems. This role is customer-focused, requiring high decision quality, systematic analysis, and strong problem-solving skills to ensure safe and effective resolution of technical issues.

Minimum Qualifications:

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12+ years of commercial/industrial experience with Generators, ATS/switchgear, and Paralleling Control systems.(Bachelor’s in Electrical Engineering may substitute 4 years of experience.)

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Proficient in reading Electrical/Mechanical Schematics and Engineer of Record Drawings.

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Experience with:

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PLCs, Generator Controllers, Protective Relays

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Alternators and Generators

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Medium Voltage NETA Maintenance and Testing

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Data Center preventive maintenance and system testing

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Commissioning and field experience required.

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NFPA 70 ARC Flash Certification preferred.

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Valid Driver’s License.

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Strong understanding of AC/DC Electrical Theory and operational theory of Switchgear/PowerGen systems.

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Skilled in troubleshooting and editing controller/PLC/HMI programming.

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Experience in product testing and development (5+ years).

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Strong communication, time management, and analytical skills.

Job Duties and Responsibilities:

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Develop Statements of Work (SOW) and Methods of Procedures (MOP) for preventive maintenance.

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Provide technical assistance to Customer Service Managers and engineering teams.

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Support complex start-ups, field troubleshooting, and onsite technical support.

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Manage onsite engineering changes and communicate open action items.

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Assist in field retrofit projects, product troubleshooting guides, and training support.

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Escalate critical issues to leadership to ensure quality and schedule adherence.

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Support scheduling and prioritization with Product Support Manager.

Physical Demands and Work Environment:

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Travel up to 45% required.

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Exposure to industrial environments including switchgear, generators, and welding operations.

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Work in both indoor office and outdoor field settings.

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Manual dexterity for operating digital and electrical equipment.

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Occasional after-hours and weekend support required.

About PowerSecure:

PowerSecure, a Southern Company subsidiary, is a leading provider of innovative energy solutions for electric utilities and commercial/industrial customers.

Benefits:

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Medical, dental, vision, and life insurance

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Competitive pay and 401(k) with match

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PTO, holidays, and sick leave

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FSA/HSA options

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Wellness and referral programs

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Tuition reimbursement

Equal Opportunity Statement:

PowerSecure is an Equal Opportunity/Affirmative Action employer. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, veteran status, or disability.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.Operating Company: PowerSecure

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