Senior Manager, Technology

Position Description

The City of Tacoma’s Department of Public Utilities (TPU), Utility Technology Services Division is accepting applications for a Senior Manager, Technology. The Senior Manager leads the management and oversight of the Business Integrations and Digital Solutions teams, which provides services across TPU’s utility’s applications and systems portfolio. This position ensures the ongoing reliability, daily operations and system enhancements for several systems, including critical Tacoma Power and Customer Experience platforms. The teams under this Senior Manager’s leadership, also provides applications and systems integrations and comprehensive technology support across the organization, including the design and maintenance of software applications that align with and advance operational technology needs. Additionally, as part of managing ongoing product features and enhancements, this role has the responsibility of managing external contractors and third-party providers – work product, quality and related contracts. As a member of the UTS Leadership and Management team, this role participates in strategic development and tactical implementation of business unit goals and department initiatives. As a cost center manager, this role is directly responsible for budget development and ongoing fiscal management of department cost centers.

Work involves directing, planning and coordinating assignments/projects, monitoring work quality, counseling employees, resolving issues and grievances, conducting performance evaluations and providing recommendations for hiring, terminations, discipline, salary actions, etc. may oversee individual contributors. This position reports directly to the Division Manager, Technology overseeing the Solutions Delivery and Application Support teams. This role currently has nine full-time direct reports (including one Manager, Technology, Senior Business Systems Analysts, Sr. IT Analysts, Technical and Non-Technical) and 15+ contractors supporting 32 applications.

Essential Duties

- Operational Support, Planning, Implementation and Support - Oversees, directs and manages projects, operations and related activities; directly accountable and responsible for managing teams’ operational incidents and responses; supervises and participates in the delivery and development of complex digital solutions, including planning, specifications, design, build/configure, testing, implementation and operational support.

- Compliance and Regulatory Requirements - Responsible for supporting and enhancing systems that support both the Critical Infrastructure Protection (CIP) and Payment Card Industry (PCI) programs and compliance requirements; Oversees the development of performance metrics and current and/or potential policies, practices and regulations to determine effectiveness; ensures compliance of policies, practices and regulations.

- Team and People Management - Evaluate and monitor performance of assigned staff; interview and select personnel; implement progressive discipline, as appropriate; prepare and maintain various personnel and work-related records and reports; establish goals for work teams, monitor performance and develop action plans as needed; mentor and coach staff; continue to expand supervision and management skills.

- Administrative - Serves on governance bodies including but not limited to, the UTS Change Advisory Board, City of Tacoma’s Information Technology Department’s (ITD) and TPU’s various governance meetings; attends and participates in various organizational manager and supervisor meetings, as required.

- Cost Center and Budget, Development and Management - Develops, maintains, and monitors multiple cost centers; budget development, forecast and actual management across all cost center line items and requirements; control, manage and authorize all cost center expenditures within established guidelines; manages competitive bid processes, RFPs, RFQs; manages consultants and vendors.

- Consulting and Analysis - Engages across the utility and city and provides technical, management and managerial consulting across several systems, applications, platforms and disciplines, including capital project consulting, customer solutions, technology roadmaps, team initiatives, operational support, and IT Service Management.

- System and Platform; Program Planning and Management - Plan, design, and implement new programs, application release plans/roadmaps, supporting initiatives with milestone and detailed implementation schedules, reviewing/controlling and monitoring of initiatives; oversee special assignments.

- Business and IT Department Relationship Management - Provides effective and timely communication to customers, stakeholders, and business partners; meets with customers regularly to stay up to date with changing business needs and priorities.

- Continuous Improvement and Team Initiatives - Conducts and performs SWOT analysis across teams to identify, develop and implement initiatives that drive service improvements and positive team and customer outcomes; participates and engages in organizational Business Unit Goals.

- Strategic Roadmap Alignment and Leadership – Work with teams to align and prioritize product portfolio strategy, investment priorities, and capability development with TPU’s multi-year Business Technology Roadmap, and enterprise-wide strategic goals.

Qualifications

Qualifications

Minimum Education*

Bachelor's degree in information technology or directly related field

Minimum Experience*

6 years of progressively responsible information technology and project management experience in the area of assignment including 1 year as a technology supervisor, manager or subject-matter expert.

- Equivalency: 1 year of experience = 1 year of education

As Assigned

Licensing, Certifications and Other Requirements

North American Electric Reliability Corporation Critical Infrastructure Protection certification (NECC-CIP)

Some assignments may require a Washington State Driver's License

Knowledge & Skills

Desired Qualifications

- Deep understanding of and/or experience in utility business operations and enterprise IT landscapes

- Deep understanding of utility business operations and enterprise IT landscapes

- Manage support operations, improving application processes, and handling complex technical issues

- Leverage innovation and design thinking to drive strategic transformation, particularly within the Utilities industry

- Applicable laws, codes, regulations, and policies specific to utility specific applications and systems

- Plan and organize work (including capacity planning, budget and forecasting and O&M and project scheduling).

- Establish and maintain cooperative and effective working relationships with others.

Selection Process & Supplemental Information

Interested individuals should apply online by completing the application and attaching a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.

If you are a veteran and would like to be considered for veteran's preference points, please attach a copy of your DD214 to your application.

(Other items that may need to be referenced – writing assignment, drivers abstract, etc.)

City of Tacoma Commitment to Diversity and Inclusion

At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.

The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you’re passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience.

Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia. The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States. Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.

Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country. The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the Evergreen State College, three community/technical colleges, and several trade and business schools are within Tacoma's geographic area. Downtown's Cultural District is the site of the Washington State History Museum, Museum of Glass, the Tacoma Art Museum, and America's Car Museum.

With its affordable housing and distinctive neighborhoods and business districts, the city has been recognized numerous times as a best city to live in the nation. To see a few of the great things Tacoma has to offer, view this YouTube Video! https://www.youtube.com/watch?v=2n5MWl8KFvI

Get Assistance

For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.

For technical difficulties using the Neogov system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes.

Communication with the City of Tacoma

We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.

Compensation & Benefits

Pay Details:

Hourly Rate: $76.10 - $107.16

Annual Salary: $158,288.00 - $222,892.80

Employee Benefits | City of Tacoma