Senior Manager Technology Collaboration

Company Summary Statement

As one of the largest investor-owned utility companies in the United States, PPL Corporation (NYSE: PPL), is committed to creating long-term, sustainable value for our 3.5 million customers, our shareowners and the communities we serve. Our high-performing regulated utilities — PPL Electric Utilities, Louisville Gas and Electric, Kentucky Utilities and Rhode Island Energy — provide an outstanding experience for our customers, consistently ranking among the best utilities in the nation. PPL’s companies are also addressing challenges head-on by investing in new infrastructure and technology that is creating a smarter, more reliable and resilient energy grid. We are committed to doing our part to advance a cleaner energy future and drive innovation that enables us to achieve net-zero carbon emissions by 2050 while maintaining energy reliability and affordability for the customers and communities we serve. PPL is a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by helping to build and maintain strong, diverse communities today.

The Sr Manager of Collaboration is accountable for the strategy, delivery, and optimization of enterprise collaboration platforms, including Office 365, Teams, and Zoom. This leader ensures that collaboration tools are reliable, secure, and aligned with enterprise standards, while driving adoption and enhancing the digital colleague experience. The role partners across IT and business units to deliver seamless collaboration capabilities that enable productivity and innovation.

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- Lead the enterprise collaboration strategy, ensuring alignment with business goals and IT standards.

- Oversee deployment, configuration, and optimization of Office 365, Teams, Zoom, and related collaboration platforms.

- Serve as the escalation point for complex collaboration issues, ensuring swift resolution.

- Partner with security, engineering, and lifecycle teams to ensure compliance with policies and standards.

- Drive adoption and effective use of collaboration tools through training, communications, and leadership engagement.

- Monitor collaboration platform performance, usage, and satisfaction, reporting KPIs to senior leadership.

- Lead integration efforts between collaboration platforms and other enterprise technologies.

- Maintain vendor relationships and manage licensing, contracts, and renewals.

- Proactively evaluate emerging collaboration technologies and recommend innovations to improve colleague experience.

- Establish governance and standards for collaboration platforms, ensuring consistency and security across the enterprise.

- Build and lead a high-performing collaboration technology team, fostering innovation and accountability.

- Maintain documentation of configurations, governance policies, and training materials.

- Act as an advocate for collaboration best practices across the enterprise.

- Comply with all policies, standards, and regulatory requirements.

- Performs other duties as assigned.

- Complies with all policies and standards.

Qualifications

REQUIRED EDUCATION

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- Bachelor's degree in Inforamtion Technology, Computer Science or a related field.

REQUIRED EXPERIENCE

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- 10+ years of IT experience with a focus on collaboration platforms.

- Proven success managing enterprise collaboration tools (Office 365, Teams, Zoom, SharePoint).

- Strong knowledge of governance, compliance, and security standards for collaboration tools.

- Experience leading cross-functional projects and driving adoption of new technologies.

- Excellent leadership, vendor management, and communication skills.

PREFERRED QUALIFICATIONS

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- Experience in the utilities industry or other highly regulated environments.

- Certifications such as Microsoft 365 Certified: Enterprise Administrator Expert or equivalent.

- Experience with cloud collaboration integrations and digital workplace transformation initiatives.