Senior Manager, Digital Labor Customer Service

Join the Clean Energy Revolution

Become a Senior Manager, Digital Labor Customer Service at Southern California Edison (SCE) and build a better tomorrow. In this job, you will set the vision and strategic direction for digital labor initiatives, leading the deployment and operations of Robotics Process Automation (RPA) and desktop automation using UI Path software. You will also manage a key vendor contract, overseeing resources dedicated to the Microsoft Power Platform environment, ensuring alignment with SCE’s automation strategy and operational standards.

You will manage and inspire a high-performing team, providing clear direction, coaching, and mentorship to foster professional growth and a culture of innovation. By overseeing the design, implementation, and optimization of automation workflows, including those delivered through both internal teams and vendor-supported Power Platform solutions, you will drive operational excellence, reduce manual effort, and advance SCE’s commitment to innovation and sustainability. Your leadership will empower your team and vendor partners to deliver scalable, secure, and reliable automation solutions, encourage cross-functional collaboration, and uphold the highest standards of performance in digital labor operations.

As a Senior Manager, Digital Labor Customer Service, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

Responsibilities

- Develops long-term vision and strategic roadmap for the project management competency

- Cultivates relationships with business partners and vendors to achieve operational excellence

- Drive adoption of innovative project management methodologies and approaches

- Directs project portfolio planning and ongoing optimization of resources to advance key initiatives

- Develops and maintains a productive working relationship with project sponsors, vendors and key clients

- Manages the integration of vendor tasks and tracks and reviews vendor deliverables

- Manages related workforce planning, budget analysis, and budget forecasts; Develops and manages department expense budget, regularly monitors expenses against forecast, providing explanation or justification for budget items and variances

- Manages projects and monitors progress in an ordered, accurate way and provides accurate and timely information; Drives regular project reviews, monitoring the progress and results of all ongoing projects and acts upon action points to achieve Key Performance Indicators (KPIs)

- Develops, monitors, and updates the project cash flow and financial forecasts; Manages project portfolio delivery and ensures the quality of delivery across a range of enterprise programs specified by function

- Builds business cases and project justifications for stakeholders; Drives SCE's project planning and scenario development, aligning project assumptions with operational plans, project timelines, budgets and related resources allocations

- A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.

Minimum Qualifications

- Five or more years of experience supervising a team of direct reports and/or project management.

- Experience developing long-term vision and strategic roadmaps of projects.

- Experience in project portfolio planning and ongoing optimization of resources.

Preferred Qualifications

- Hands-on experience with UIPath or other leading RPA platforms (Automation Anywhere, Microsoft Power Automate, and/or SS&C Blue Prism)

- Experience leading large-scale automation projects with cross-functional teams and external partners

- Strong analytical and problem-solving skills, with the ability to translate business needs into technical solutions

- Excellent oral and written communication skills, including the ability to present complex concepts to diverse audiences

- Experience building and leading diverse, high-performing teams

Additional Information

- This position’s work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

- Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!

- Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

- Relocation does not apply to this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. We’re fueling the kind of innovation that’s changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, you’ll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

Southern California Edison is a proud Equal Opportunity Employer, including disability and protected veteran status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations at (833) 343-0727.