SENIOR LEAD, HR AI & PROCESS AUTOMATION

Position Overview

This role will be responsible to spearhead the integration of artificial intelligence, robotic process automation (RPA), and intelligent workflows within HR functions, ensuring continuous innovation and operational excellence.

This role guides a multidisciplinary team to support the transformation of HR operations, ensuring seamless integration of digital technologies with an emphasis on Oracle-based AI solutions, modern case management platform, and enterprise knowledge management.

Key Responsibilities

- Develop and implement a comprehensive strategy for AI, case management, and knowledge management platforms and process automation within HR, aligned with company goals and the broader technology roadmap.

- Identify opportunities to reimagine and streamline HR processes through automation, predictive analytics, and emerging technologies.

- Lead the creation and execution of the automation enablement roadmap, establishing benchmarks, KPIs, and performance metrics.

HR AI Technology Enablement:

- Evaluate, select, and implement AI-powered HR technology solutions, platforms, and tools.

- Serve as a subject matter expert for AI/automation technologies within HR, providing thought leadership and technical guidance.

- Collaborate with IT, HRSS Technology & Solutions, HR business partners, Center of Excellence and external vendors to ensure seamless system integration and data integrity.

- Direct the end-to-end digital case & knowledge management platforms, process, ensuring data integrity, process compliance, and superior employee experience.

Process Optimization & Innovation:

- Analyze existing HR business processes to identify inefficiencies, bottlenecks, and areas for automation.

- Design, pilot, and scale intelligent process workflows that enhance HR service delivery and employee engagement.

- Continuously monitor industry trends, regulatory requirements, and technological advancements to inform innovative strategies.

Project management:

- Oversee the end-to-end delivery of complex AI and automation projects within HR, ensuring projects are completed on time, within scope, and on budget.

- Manage project resources, timelines, and stakeholder communications.

- Drive agile methodologies and best practices in change management to maximize adoption and minimize disruption.

Risk Management & Compliance:

- Ensure all automation initiatives comply with relevant legal, regulatory, and ethical standards, including data privacy and cybersecurity requirements.

- Develop and enforce governance frameworks and controls to manage risks associated with AI and process automation.

Measurement & Reporting:

- Establish and track key performance indicators to evaluate the effectiveness of AI and automation initiatives.

- Report progress, challenges, and outcomes to executive leadership, using data-driven insights to demonstrate value and guide future investments.

- Continuously refine measurement frameworks to capture both quantitative and qualitative impacts.

Vendor Management:

- Manage relationships with Oracle, service vendors, and third-party solution providers to ensure value delivery, system reliability, and timely support.

Required Qualifications

- Oracle HCM certification and relevant experience are a must.

- Bachelor’s degree in human resources, Business Administration, Computer Science, Information Technology, or a related field.

- Demonstrated expertise in implementing AI, RPA, or cognitive automation within HR functions (e.g., talent acquisition, employee onboarding, payroll, benefits administration, HR analytics).

- A minimum of 8-10 years of progressive experience in HR transformation, technology enablement, or process optimization, including at least 3 years in a leadership role.

- Solid understanding of HR best practices, digital ecosystems, and the employee lifecycle.

- Strong project management skills with experience leading cross-functional teams and large-scale change initiatives.

- Knowledge of relevant regulatory frameworks (GDPR, CCPA, etc.) and experience ensuring compliance in digital transformation projects.

- Exceptional communication, stakeholder management, and presentation skills.

- Analytical and data-driven mindset, with proficiency in using HR analytics tools and platforms.

- Certification in project management (PMP, Agile, or equivalent) and/or HR technology (SHRM-SCP, HRCI-SPHR, etc.) is a plus.

Success Measures

- Successful deployment and adoption of AI and process automation solutions that deliver measurable improvements in HR efficiency, accuracy, and employee satisfaction.

- Achievement of key milestones as defined in the HR technology enablement roadmap.

- Positive feedback from stakeholders across HR, IT, and business units.

- Demonstrated progress in fostering a culture of digital innovation and continuous improvement within the HR function.

- Compliance with all relevant legal and regulatory requirements.

Preferred Skills & Attributes

- Experience in vendor management and contract negotiation for AI and automation solutions.

- Ability to think strategically while managing operational details and project deliverables.

- Strong problem-solving skills and a track record of successfully navigating complexity and ambiguity.

- Adaptability and resilience in fast-paced, evolving environments.

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