Lead, Testing & Automation

Lead, Testing & Automation (Non-Union)

Mississauga

Full time, 35 hours/ week, Hybrid

At Alectra, we’re not just about powering communities; we’re about empowering our people. We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.

What you’ll do

The role is responsible for establishing and scaling a strategic testing framework, overseeing software testing strategies and quality assurance processes for our meter-to-cash and customer experience platform. The role will focus on ensuring the highest level of quality and reliability in our software products through the implementation of testing automation, DevSecOps practices, and continuous improvement initiatives. In addition, this role will support establishing all Testing and Automation practices, framework, tools, and methodologies for the Customer Product portfolio and related platforms.

- Lead and manage the testing and quality assurance team, providing guidance, mentorship, and support.

- Build team capabilities, establish test competency standards, and champion a culture of quality across the organization.

- Establish all Testing and Automation practices including necessary framework, tools, and methodologies specific to the Customer Product portfolio including meter-to-cash, customer experience, and other related platforms such as metering, AMI, etc.

- Develop and implement comprehensive testing strategies and plans for meter-to-cash and customer experience platform.

- Oversee the design, development, and execution of automated test scripts, test cycles to ensure thorough coverage and efficiency.

- Collaborate with cross-functional teams to integrate testing automation and DevSecOps practices into the development lifecycle.

- Act as a strategic partner to Product Owners, Enterprise Architects, and Platform Leads to embed testing best practices and ensure design-for-testability.

- Serve as a thought leader and internal consultant for quality engineering, continuously benchmarking against industry standards and identifying emerging technologies to evolve the testing practice.

- Monitor and analyze testing results, identifying areas for improvement and implementing corrective actions.

- Analyzes existing business processes, testing methodologies and design; recommends improvements and participates in design of new systems for solution architecture.

- Ensure compliance with industry standards and best practices for testing and quality assurance.

- Drive continuous improvement initiatives to enhance the overall quality and reliability of our software products.

- Provide regular reports and updates to senior management on testing progress, issues, risks, and resolutions.

Who you are

Education & Specialized Knowledge

- Bachelor’s degree in computer science, Information Technology, or a related field.

- Proven experience in testing and quality assurance, with a focus on meter-to-cash and customer experience platforms.

- Strong knowledge of testing automation tools and frameworks.

- Experience with DevSecOps practices and tools.

- Excellent leadership and team management skills.

- Strong analytical and problem-solving abilities.

- Excellent communication and collaboration skills.

- Proficiency with MS Office applications.

- Understanding of utility industry business processes and practices

- Must hold and maintain a valid class “G” driver’s license.

Experience

- Minimum 3 years of experience in software testing and QA, with at least 2 years’ experience in a lead role with cross functional influence and team leadership.

- Strong expertise in utilities Meter-to-Cash processes, including metering, billing, payments, and collections.

- Experience with Customer Experience platforms, such as CRM, CC&B, CX portals.

- Certification in testing and quality assurance (e.g., ISTQB, CSTE) an asset.

- Hands on experience with Agile and Scrum methodologies.

- Knowledge of industry standards and best practices for testing and quality assurance.

Skills/Abilities/Competencies

- Proficiency in automation testing tools (e.g., Selenium, UFT, or similar).

- Hands-on experience with test management tools (e.g., Jira, Zephyr, X-Ray, or TestRail).

- Familiarity with API testing tools (e.g., Postman, SoapUI) and performance testing tools (e.g., JMeter, LoadRunner) and RPA tools (e.g. UiPath).

- Experience in a unionized utility environment an asset.

- Exceptional leadership and team management abilities.

- Excellent communication and stakeholder management skills, with the ability to translate technical details into business context, test scripts, and automation.

- Solid problem-solving and analytical skills with the ability to provide practical and/or innovative solutions to complex technical, business issues

- Strong written and presentation skills, with the ability to explain technical information in an organized and concise way

- Ability to plan, prioritize and execute multiple projects and initiatives within established timelines

- Ability to build and maintain collaborative working relationships with internal and external stakeholders.

Corporate Values and Conduct: Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus.

Other Duties: Perform additional tasks as assigned to support operational objectives

Where you will work

- Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.

Who we are

As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety: Stay aware, prevent risks and protect each other.

Respect: Value everyone, act honestly and foster inclusion.

Customer Focus: Be reliable, anticipate needs and deliver exceptional solutions with care.

Excellence: Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation: Drive growth by embracing change, creativity and continuous improvement.

Here’s why Alectra might be your ideal workplace:

- We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.

- We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.

- We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:

- Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.

- Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.

- Hybrid work environment: Based on operational requirements, we offer flexible working arrangements that include working remotely or on-site.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.

Ready to Apply?

If this sounds like you and gets you excited, we’d love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. *Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation during the process, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship.

Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted.

Please note: We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.