Senior Analyst Computer Systems Administration - Workspace Technologies Endpoint Solutions

Requisition ID

: 18768

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

Benefits

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

- Pension Plan (at no cost to the employee)

- 401(k) plan with employer matching

- Available your first day: Medical, vision, dental, and life insurance

- Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)

- Parental leave (up to 4 weeks) and adoption assistance

- Wellness programs (including access to a recreation and fitness facility)

- Short and long-term disability plans

- Tuition assistance for both undergraduate and graduate programs

- 10 Employee Resource Groups for career development, community service, and networking

Summary

The Endpoint Solutions team within Workspace Technologies is hiring a new team member to help provide innovative solutions for end user devices and software.

The role focuses on strategy, design, and technical leadership and involves a variety of work including automation, technology evaluation & support, and data analysis & reporting.

The primary goal for the Endpoint Solutions team is to improve the user experience and operational efficiency related to the use and management of user devices and software.

What You'll Do

The selected candidate will be involved in both technical and non-technical tasks. Activities will allow for work to be completed individually as well as in a team environment with opportunity for collaboration with other departments within SRP as well as technology vendors.

Activities Include

- Design and implement endpoint management solutions

- Develop and implement endpoint standards and processes

- Work collaboratively with various departments to effectively implement and support solutions

- Identify and implement opportunities that improve the user experience or management capabilities

- Apply SRP and IT processes, practices and techniques to deliver solutions

- Provide subject matter expertise and represent Workspace Technologies on enterprise projects

- Support and manage technologies used for the enterprise management and deployment of client software and devices (Microsoft Intune, JAMF, Microsoft Group Policy, Azure Virtual Desktop, etc)

- Manage and provide tier 3 support for: Devices (virtual machines, laptops, desktops, etc), Software deployments, Operating systems, drivers, Application and desktop virtualization

- Providing mentorship and training to other tiers of support through: Knowledge articles, Training sessions, Standard Operating Procedures

Requires In-depth Working Knowledge Of And Experience With Multiple Technical Areas Across a Large- Scale Enterprise Environment In The Following Areas

- Virtual Desktop Management (Azure Virtual Desktop, Windows 365, Citrix)

- Troubleshooting and root cause analysis for Windows and Virtualization platforms

- Computer policy configuration and analysis

- Hardware driver support and management

- Active Directory and Entra ID experience

- Enterprise performance and anomaly monitoring

- Process workflow design and automation

- Strong scripting experience

- Networking (Switching, Routing, Firewalls, etc)

- Endpoint Security (Certificates, Encryption, Anti-Virus/Malware)

- Microsoft 365 platform (Azure, Entra ID, Office, Teams, Planner, etc.)

What It Takes To Succeed

This role is responsible for planning, scheduling and monitoring, for projects. Occasional contacts with vendors of software, equipment and services. Occasional travel to industry organizational functions and SRP facilities. Ability to work effectively using the services of various organizational groups within SRP. Depending on assignment, frequent requirement to work with confidential data such as payroll and employee information.

The Successful Candidate Will Possess The Following Strengths

- Excellent customer service

- Self-Motivated

- Adaptability

- Advanced Windows troubleshooting ability

- Experience monitoring enterprise environments

Experience

Level 3 (senior) requires a minimum of 5 years experience.

If no degree, an additional 4 years of relevant experience is required or an equivalent combination of education and related experience.

Education

A bachelor’s degree related to the assignment from an accredited institution is preferred.

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.

Drug/Alcohol Policy Statement

To promote the safety and well-being of our employees, customers, and the communities we serve, SRP is committed to maintaining a drug/alcohol free work environment. Although marijuana may now be legal in Arizona, except as otherwise specified under Arizona law, SRP considers it to be an illegal drug for the purpose of our drug/alcohol policy because marijuana remains illegal at the federal level. Any candidate found to be impaired during the hiring process or who has the presence of an illegal drug or unauthorized substance in their system during the pre-employment drug/alcohol test may be disqualified from further consideration in the hiring process.

Equal Opportunity Employer Statement

Salt River Project (SRP) is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), gender identity, sexual orientation, national origin, age, disability, genetic information, military status, or any other protected status under applicable federal, state or local law.

Work Authorization

All candidates must be legally authorized to work in the United States.

Currently, SRP does not sponsor H1B visas, OPT, or other employment-related visa's.