Security Operations Specialist I

Requisition ID: 93201

Florida Power & Light Company is the largest electric utility in the U.S., providing reliable energy to nearly 12 million Floridians. With one of the nation’s most fuel-efficient, cost-effective power generation fleets and industry-leading reliability, we’re redefining what’s possible in energy. Want to be part of something powerful? Join our outstanding team and help shape the future of energy.

Position Specific Description

Qualifying candidate should have 3-5 years’ experience in a command center, control center, operations center or emergency dispatch environment, prior law enforcement, military, or other relevant security experience. Strong personal computing skills are a must, to include Microsoft Office related programs, familiarity with Internet, databases, and networks. Good organizational skills, with an emphasis on multi-tasking and the ability to maintain a professional demeanor and sound judgment under stressful situations while clearly and accurately communicating incident specific details in both written and verbal formats.

The position requires shift work, rotating shifts (shifts change every 6 months).

Job Overview

Under limited supervision, employees in this role provide communications, command, and control functions for the 24/7 Security Operations Center (SOC) including access control, alarm monitoring, and assessment, dispatch and communications, emergency response, and critical incident management. This position directs and staffs an assigned team of security personnel to carry out daily department operations. In this role, the employee executes company or business unit specific emergency notification system (ENS) scenarios and reviews department processes and procedures. In the absence of the SOC Manager, this position may supervise and direct shift activities and oversee shift scheduling.

Job Duties & Responsibilities

- Monitors operations center systems for functionality and status and conducts basic troubleshooting and assessment before escalating problems to the systems support team

- Works with systems and physical security specialists to test and troubleshoot alarm and access control devices and infrastructure to ensure system integrity

- Monitors and ensures full NERC CIP compliance relative to access control issues and documents any physical access to and from NERC CIP critical sites

- Ensures proper notification and coordination for cyber incident reporting, business continuity, serious incidents, and storm-related activities

- Manages access control issues including the processing of employee and contractor identification badges and access authorization

- Prepares written documentation on technical problems, security incidents, front-line investigative issues, and security-related matters

- Administers contractor workforce database and coordinates contract security officer activities

- Acts on customer service calls and either resolves them or refers issues to the appropriate party

- Functions as a command and control liaison during incidents and communicates status to response members, senior management, and others involved

- Completes assigned security special projects, contributes to the development of internal policies and procedures, mentors and trains new team members, and provides input to security operations management on operations and processes for the SOC

- Performs other job-related duties as assigned

Required Qualifications

- High School Grad / GED

- Experience: 3+ years

Preferred Qualifications

- Experience: 3+ years military, law enforcement, security, control center, or emergency dispatch strongly preferred

- The Monitoring Association (TMA) Certification Operator Level 1 or must be completed within one year of hire

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Non Exempt

Employee Type: Full Time Job Category: Security Organization: Florida Power & Light Company Relocation Provided: No

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

NextEra Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

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