Job Description
Job Skills / Requirements
Tues-Sat 2300-0700
As a Security Officer with ProGuard Security Services, you will be responsible for ensuring the overall customer service and access control of an assigned client site. You will represent the ProGuard Security Services brand consistently, demonstrating professionalism and exceptional customer service, while responding promptly and effectively to security needs throughout the day. As the Security Officer, you will serve as the primary point of contact for the company you represent, partnering closely with its employees, contractors, outside agencies, and other Security Officers. Your responsibilities may include the following for the client site assigned: writing reports, updating tracking spreadsheets, retrieving CCTV video footage, troubleshooting access control issues, and completing any additional tasks assigned by security management, supervisors, and shift leads. Success in this role will come from your ability to observe and report any security issues effectively, providing excellent customer service to tenants, clients, and the general public. As the first face many people see at an assigned client’s site, you must maintain integrity and professionalism in all that you do.
Conducts regular patrols – Performs scheduled internal and external patrols to ensure site security and safety. Effectively executes security duties by adhering to established schedules, promptly identifying and addressing issues such as uneven surfaces or leaks, and taking corrective actions like deploying wet floor signs. Proactively monitors and scans all barcodes and d-texts using a mobile device to confirm area clearance and updates the system accordingly. Demonstrates attentiveness to detail and swift response to anomalies, ensuring comprehensive site security and efficient patrol operations.
Completes Daily Activity Reports (DAR) – Documents comprehensive site activities including deliveries, interactions with individuals, and any unusual occurrences. Accurately records details of daily security operations such as patrol times, floor sweeps, and incident reports to create a detailed log of activities for review. Utilizes electronic reporting tools, such as the Track-Tik app or computer system, to ensure real-time updates and accuracy. Ensures that all reports are submitted electronically for managerial review daily
Attributes: Customer service mindset - Demonstrates a proactive approach to client interactions by understanding and addressing their security concerns with empathy and professionalism. Prioritizes creating a safe and welcoming environment while responding promptly to inquiries and incidents.
ProGuard Security Services is an Equal Opportunity Employer