Sales Support Specialist- (CHARLOTTE, NC AREA)

SPATCO Energy Solutions has been an industry leader in providing energy solutions since 1935. We are here to provide the best energy solutions to our customers. We are built on service. From the ground up, our construction and installation teams build fueling and charging stations in the retail, commercial, industrial and government sectors. Our service and field teams not only perform routine and heavy maintenance but they also ensure environmental compliance is met in each state.

We are unique in that we provide everything a customer may need for their fueling & charging needs. In addition to construction and service, we also provide our customers with equipment, parts and expertise and the support to find the right solution to meet their needs. We are able to achieve this success due to our in-house, on the job training programs.

If you want to be part of a great team with endless possibilities for growth you’ve found your next career at SPATCO.

The Sales Support Specialist plays a vital role in supporting the sales team and ensuring efficient communication between internal departments. This role is responsible for managing quotations, processing orders, and maintaining accurate documentation to ensure a smooth sales process.

- Act as a liaison between outside sales representatives, customers, and suppliers to gather required information and resolve inquiries in a timely and professional manner.

- Research, document, and compile all necessary details to prepare accurate customer quotations and sales orders, including pricing and availability of materials and components.

- Coordinate pricing requests with suppliers and internal teams to support quote generation.

- Convert approved quotations into sales orders and communicate key details to relevant departments.

- Maintain accurate and organized order records and ensure all documentation meets company standards.

- Manage both inbound and outbound customer account communication, providing proactive and responsive service.

- Handle order changes, including cancellations or modifications, and ensure updates are clearly communicated to all impacted teams.

- Collaborate with cross-functional departments to track order status, address any delays, and ensure client delivery expectations are met.

- Maintain up-to-date knowledge of product offerings and vendor promotions to support accurate quoting and capitalize on cost-saving opportunities for customers.

Experience, Competencies, and Education:

- Bachelor’s degree or equivalent relevant work experience preferred.

- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and ERP systems; SAP experience a plus.

- Exceptional written and verbal communication skills, with the ability to collaborate effectively across teams.

- Highly organized and detail-oriented, with strong documentation and record-keeping skills.

- Demonstrated ability to manage time effectively, prioritize tasks, and respond positively in a fast-paced, dynamic work environment.

- Strong problem-solving skills and the ability to adapt to shifting priorities.

- Collaborative team player with a customer-focused mindset.

Benefits:

- Paid holidays

- Paid vacation and sick time, Up to four weeks’ vacation with tenure

- 401K match

- Health, Dental, Vision Insurance as well as supplemental coverages offered

- Company-paid Life Insurance