Sales Customer Service Specialist

Description:

The Sales Customer Service Specialist serves as the first point of contact for Riverdale Mills customers, providing support with product inquiries and order-related questions. The Specialist is responsible for managing customer inquiries, processing orders, maintaining accurate records, and assisting with various sales-related activities. In addition, the Specialist will support marketing initiatives, trade show preparation, and occasionally attend industry events.

Key Responsibilities:

- Serve as the first point of contact for customers, responding promptly and professionally to inquiries received by phone, email, or in person.

- Provide customers with product information and availability and accurately answer any pricing and shipping questions.

- Accurately enter sales orders into the system and verify them against customer purchase orders and verbal instructions.

- Assist customers with order changes, order status updates, returns and credits.

- Assist the sales team by responding to web inquiries, identifying potential new customers, preparing quotes, and generating sales reports.

- Maintain and update customer records and interactions in SAP.

- Handle and process customer complaints or issues and escalate as needed.

- Assist in preparing presentations, reports, and sales documents.

- Participate in trade show planning, including booth preparation, shipping of materials, and coordination of literature.

- Participate in select trade shows as needed to support sales efforts and assist customers on-site.

- Support the marketing and communications team by updating product literature, assisting with email campaigns, managing social media posts (Instagram, LinkedIn, Facebook), and maintaining website content.

- Provide general administrative support for the Sales and Marketing Communications teams.

Requirements:

- 2+ years of customer service, inside sales, or sales support experience, preferably in manufacturing.

- Associate’s degree in relevant field or equivalent experience preferable.

- Excellent verbal and written communication skills.

- Proficiency in Microsoft365: Outlook, Excel, Word

- Experience with SAP, MailChimp, and Adobe InDesign is a plus.

- Ability to learn and understand technical product information.

- Excellent organizational skills and attention to detail.

- Ability to manage multiple priorities and work effectively under deadlines.

- Team player with a positive attitude and problem-solving mindset.

Working Conditions:

- Office-based role with standard business hours; occasional overtime may be required.

- Occasional travel may be required for trade shows

- Frequent interaction with internal teams, customers, and vendors.