Customer Service Sales Specialist

The Sales Customer Service Specialist serves as the first point of contact for Riverdale Mills customers, providing support with product inquiries and order-related questions. The Specialist is responsible for managing customer inquiries, processing orders, maintaining accurate records, and assisting with various sales-related activities. In addition, the Specialist will support marketing initiatives, trade show preparation, and occasionally attend industry events.

Key Responsibilities:

- Serve as the first point of contact for customers, responding promptly and professionally to inquiries received by phone, email, or in person.

- Provide customers with product information and availability and accurately answer any pricing and shipping questions.

- Accurately enter sales orders into the system and verify them against customer purchase orders and verbal instructions.

- Assist customers with order changes, order status updates, returns and credits.

- Assist the sales team by responding to web inquiries, identifying potential new customers, preparing quotes, and generating sales reports.

- Maintain and update customer records and interactions in SAP.

- Handle and process customer complaints or issues and escalate as needed.

- Assist in preparing presentations, reports, and sales documents.

- Participate in trade show planning, including booth preparation, shipping of materials, and coordination of literature.

- Participate in select trade shows as needed to support sales efforts and assist customers on-site.

- Support the marketing and communications team by updating product literature and assisting with email campaign.

- Provide general administrative support for the Sales and Marketing Communications teams.

Qualifications:

- 2+ years of customer service, inside sales, or sales support experience, preferably in manufacturing.

- Associate’s degree in relevant field or equivalent experience preferable.

- Excellent verbal and written communication skills.

- Proficiency in Microsoft365: Outlook, Excel, Word

- Experience with SAP, MailChimp, and Adobe InDesign is a plus.

- Ability to learn and understand technical product information.

- Excellent organizational skills and attention to detail.

- Ability to manage multiple priorities and work effectively under deadlines.

- Team player with a positive attitude and problem-solving mindset.

Working Conditions:

- Office-based role with standard business hours; occasional overtime may be required.

- Occasional travel may be required for trade shows

- Frequent interaction with internal teams, customers, and vendors.

Benefits

We offer a competitive & market salary and a comprehensive benefits package including health insurance, dental, vision, life insurance, STD, LTD, 401(k), profit sharing. Riverdale Mills is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. Employment is conditioned upon successful completion of a background check and upon having the appropriate legal right to work.

About Us

Riverdale Mills Corporation is one of the largest manufacturers of galvanized and PVC coated welded wire mesh in the world. A privately held company based in Northbridge, MA. Riverdale Mills specializes in the design and manufacturing of commercial, industrial and consumer wire products, tools and accessories for the marine, aquaculture, security, and construction and farming industries. The company’s exemplary quality and manufacturing expertise is known worldwide.