Sales and Operations Administrator

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As one of the largest utility distribution organizations in America, we constantly strive to bring our best to our customers, suppliers, and fellow associates. Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities.

Job Summary

The Sales and Operations Administrator plays a key role in supporting branch management by coordinating sales and operational activities. This position is responsible for driving operational efficiency, optimizing resource utilization, and contributing to the overall profitability of the branch.

Essential Duties & Responsibilities

- Foster positive relationships with customers and colleagues through professional communication, courteous behavior, and a helpful attitude—both in person and via phone/email.

- Review open-order reports and expedite delayed or high-priority products as needed and coordinate with suppliers and sales team to ensure timely delivery of product.

- Support branch team in managing accounts and processing sales orders using the Eclipse operating system; promptly resolve customer inquiries and order-related issues.

- Assist with answering general inventory and receiving questions.

- Continuously develop personal technical knowledge of general and specialty merchandise items to assist customers and internal teams.

- Utilize and maintain appropriate company and/or customer pricing systems.

- Communicate with internal and external customers to receive orders for products as needed.

- Support logistics coordination as needed to ensure timely shipping and receiving; may occasionally assist with physical handling, receiving and shipping of materials.

- As needed, assist branch safety reporting, equipment management, facility supplies, and support general internal safety protocol.

- Contribute to branch safety initiatives, including reporting, equipment management, and facility supply oversight as needed.

- Manage freight claims and create driver manifests as needed.

- Assist with unapproved accounts payable (AP) items and follow up for resolution.

- Create and maintain customer open-order reports

- Assist management with generating reports to support business growth and strategic planning.

- Contribute to the planning and execution of branch events and internal activities as needed.

Minimum Qualifications

- Proficiency in Microsoft Office Suite (Excel, Word, Teams, PowerPoint) and database tools such as Access.

- Strong verbal and written communication skills.

- Ability to effectively present information and respond to inquiries from managers, clients, and customers.

- Collaborative mindset with the ability to work effectively in a team environment.

- Excellent organizational and time management skills.

- High attention to detail and accuracy.

Preferred Qualifications

- Two to four years related experience and/or training; or equivalent combination of education and experience.

Why work for Irby?

Irby Utilities is a crucial link in the distribution chain, connecting manufacturers to their customers in electrical power, natural gas, and broadband services. Our team delivers end-to-end solutions through logistical and operational support, sales and account management, project services, data analysis, and more. We firmly attribute our success to our people in each of these fields, and we are constantly advancing our skills and abilities.

Our Competitive Benefits ?

401K Plan, Competitive Medical Plans (medical, dental, and vision), Paid Time Off, Paid Company Holidays, Floating Holiday, On Demand Pay, Flexible Spending Accounts (Health and Dependent Care), Employee Assistance Program, Tuition Reimbursement, Employee Discounts, Long-term and Short-term Disability, and Life Insurance.

About Irby

Irby is a leading fulfillment and solutions provider for utility and utility contracting marketplaces. Pairing nearly 100 years of utility experience with the industry’s top technologies and manufacturers, Irby is poised to provide innovative products and customized services to serve its nationwide client base best. Irby offers a complete portfolio to each of its core business segments: distribution, transmission, substation, generation, renewable energy, EPC, fiber/broadband communications, and gas. Visit irby.com for more.

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Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law..

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.