Route Driver

JOB SUMMARY

Under the direction of the Program Manager, the Appliance Removal Driver will lead the daily Appliance Pickup Process. Utilizing a 26-foot Box truck they will respond to prescheduled appointments to collect appliances to be recycled while ensuring high quality customer interaction.

DUTIES AND RESPONSIBILITIES

- Primarily works as the lead for a two-man crew to safely remove appliances from the customer home. This includes travel time, meeting with customers, and removing identified appliances.

- Operating a 26’ box truck, with lift gate, to complete pre-scheduled appointments

- Meet established daily, weekly, and monthly Key Performance Indicators

- Display professional appearance

- Track/Report pickups and deliveries using mobile or handheld device.

- Collaborate with the program’s team/leadership to identify and recommend areas of improvement

- Load and unload appliances with assistance

- The ability to lift at least 100 pounds with manual equipment such as shoulder straps/shoulder dolly.

- Perform related work as required

Qualifications

- Valid chauffeur license and good driving record

- 2 – 3 years of experience operating 26-foot box trucks (with air brakes)

- Excellent communication, customer service, and interpersonal skills

- Professional appearance

- Ability to use and operate handheld mobile or computer devices.

- Exercises good judgment and maintain safety requirements at all times

- Able to lead, motivate, be diplomatic, and build positive rapport with customers

- Able to communicate with technical and non-technical individuals

- Able to work independently and with a team

- Able to work flexible schedule, including evenings and weekends

- Able to bend, stoop, and reach

- Must be able to pass criminal background check, drug screening, and DOT Physical

MINIMUM REQUIREMENTS

- Able to work in very fast-paced environment and meet deadlines.

- Problem-solver: Able to respond to diverse set of challenges in the field and do whatever it takes to meet project deliverables on schedule.

- Ability to communicate effectively with peers, supervisors, and customers

- Ability to pass a DOT Physical

- Able to lift 75 lbs. or more and maneuver load safely.

PREFERRED QUALIFICATIONS

- 1 year of furniture or appliance delivery experience (loading and unloading)

- 2-3 years of customer service experience

- Experience with Customer Management Systems/Databases