Residential Sales Manager

COMPANY DESCRIPTION

TLC Plumbing Heating Cooling Electrical is a trusted and community-focused company known for its commitment to hiring exceptional talent and delivering quality service for the right reasons. Founded by a New Mexican entrepreneur, TLC has grown into one of the premier plumbing and utility contractors in New Mexico. Dedicated to both customers and employees, the company offers a strong foundation of honesty, hard work, and respect. TLC provides staff with continuous learning opportunities and a variety of career paths. Employees also enjoy comprehensive benefits, including safety training, paid vacation, health, dental, and vision insurance, as well as a supportive and fun workplace, consistently recognized as one of Albuquerque’s Best Places to Work. TLC is seeking passionate individuals to join their team and help contribute to the community.

ROLE DESCRIPTION

This is a full-time, on-site Residential Sales Manager role in Albuquerque, NM. The Residential Sales Manager will lead and develop the sales team to achieve targets, drive revenue growth, and deliver exceptional customer service. This role will also provide administrative and operational support across all service departments within all residential departments, partnering closely with field managers and service teams to ensure smooth daily execution. This role requires customer-driven leadership, clear direction, and a commitment to fostering a positive, high-performance culture that supports the long-term success of TLC and its employees.

QUALIFICATIONS

- Experience in sales strategy development, team leadership, and achieving sales targets

- Strong skills in relationship building, client communication, and negotiation

- Proficiency in managing sales metrics, analysis, and reporting

- Knowledge of the residential plumbing, heating, cooling, or electrical industry is an advantage

- Proven ability to work collaboratively across departments to ensure customer satisfaction

- Excellent time management and organizational skills

- Strong problem-solving and decision-making capabilities

- Bachelor’s degree in Business Administration, Sales, Marketing, or related field preferred

- Proficiency in relevant sales and CRM tools is a plus

REQUIREMENTS

Hours

- 50 hours a week, with additional hours as needed.

- Must be available by cell phone 24/7/365.

- Clean driving record

- 100% in office (non-remote)

- Must pass a mandatory drug screening

- Minimum of 10 years of sales experience

- 1-5 years of leadership/management experience

Latitude & Limitations

- Company-issued cell phone (see Cell Phone Contract)

- Company-issued credit card.

- Company-issued computer.

- Company-issued vehicle

- Facility Access to include weekend access to production services.

- Issue customer refunds up to $1,000.00

- Conduct employee discipline and evaluations for direct reports

Accountability

- Annual Review: Your annual performance review will be given around the time of your anniversary of employment, and it will address your overall employment performance as well as your performance in this position.

- Participation in the weekly Service Production Meeting

- Collaborate weekly with Managers to improve processes and efficiencies.

- Leadership, Training, and Education

- Overall net gain improvements in all departments

Residential Service Operations Manager Attributes and Expectations

- Provide sales training for team members wherever possible.

- Support VP & senior leaders in all activities

- Ability to cascade leadership direction and vision

- Ability to supervise and train employees, including organizing, prioritizing, and scheduling work assignments.

- Ability to foster a cooperative work environment between departments and divisions.

- Skill in examining and re-engineering operations and procedures and developing and implementing new strategies and methods.

- Ability to slide into any role (excluding technicians) and ensure TLC can continue to push through without loss of production.

- Continuously update and improve the TLC pricing and estimating system.

- Ensure the safety teams are organized and known by all.

- Aid all team members with complaints, collections, refunds, and record keeping.

- Aid in the processing and management of incentives and commissions.

- Maintain and publish on-call schedules for the service team.

- Lead Residential-Specific Coordinators

- Planning and organizing team meetings/functions as necessary

- Be available for the On-Call Manager to support Reception

- Handle customer complaints when necessary

- Identify/audit pricing, time, purchases, and address issues with Production Managers

- Networking with other businesses and boards as see fit

RESPONSIBILITIES

These responsibilities are provided as specific expectations and requirements of your role with TLC. They are in no way intended to be a complete description of the daily tasks and duties that will be required in your role.

CHARACTER

- Be

Hones

t

in your communication with customers, co-workers, and vendors.

- Demonstrate

Hardwork

and innovation in your daily activities

.

- Treat everyone with

Respect

.

- Exercise

Compassion

when upholding standards and expectations.

- Provide a

Consistent

product and environment for customers and co-workers.

TECHNICAL SKILLS

- Above-average knowledge of all programs necessary at every level of usage and the needs of the trades.

- The aptitude to forecast hiring needs, plan the hire, post positions with HR, conduct interviews, and onboard the employee into the division.

- The ability to train bidding, production, and sales processes.

- Support the VP with divisional revenue forecasting and budgeting of costs on a monthly, quarterly, and annual basis.

ORGANIZATION

- Maintain a daily schedule, meet scheduling commitments, and manage a schedule of activities for those in your division.

- Pull and analyze necessary reporting to provide timely and accurate numbers on division progress in managing costs efficiently.

- Keep VP and scorecard current with all activities in the division.

COMMUNICATION

- Excellent verbal and written communication, and strong presentation skills, both internally and externally

- Ability to teach and develop communication skills in others.

- Provide clear and well-thought-out direction through good communication. Communicate your intent respectfully and positively.

- Ability to cascade information throughout the department in a timely, accurate, and positive manner, regardless of subject or personal feelings.

- Ability to develop systems and processes that distill the information down in a manner that is understandable and clear to all levels to ensure systems are followed by all.

MOTIVATION

- Set quarterly goals for yourself and your team and be disciplined in follow-through until desired results are achieved.

- Promotes and displays a positive attitude and gives recognition to team members.

- Self-directed and demonstrates confidence in his/her skills and communication.

- Is supportive of the needs of the division, customers, vendors, and the community at large.

- Sets the tone for attitude, commitment, energy level, and effort in all interactions inside and outside the company.

PERSONAL & PROFESSIONAL DEVELOPMENT

TLC will support you in continuing to develop your skills and to keep up with technology.

SALARY

$80,000 - $150,000 (includes potential incentives)