Firebach

Residence services/ Assistant property manager

Irvington, NJ

Full-time

$35,360-$41,600

About This Job

Overview

We are seeking a proactive and detail-oriented Resident Services to support tenant relations and facilitate smooth operations across utilities, rent collection, work order scheduling, and the move-in process. This role serves as a key point of contact between tenants, and internal departments to ensure resident satisfaction and operational efficiency.

Responsibilities

Move-In Processing:

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Guide new tenants through the move-in process, including utility setup, documentation, and onboarding.

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Ensure timely and accurate move-in coordination.

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Application Assistance:

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Support prospective tenants with completing applications and gathering necessary documents.

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Communicate updates on application status.

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Work Order Scheduling:

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Manage and schedule maintenance work orders.

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Follow up with residents and maintenance staff to confirm completion and satisfaction.

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Address tenant concerns

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Rent Collection:

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Monitor payment status and follow up on outstanding balances.

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Assist tenants with setting up online payments and resolving billing issues.

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Resident Communication & Support:

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Respond to tenant inquiries in a timely, courteous manner.

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Document and escalate unresolved issues to appropriate departments.

Experience & Skill

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Strong communication skills – able to interact professionally with tenants, vendors, inspectors, and staff.

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Organizational skills – ability to manage multiple responsibilities at once and stay on top of deadlines.

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Problem-solving abilities – able to troubleshoot tenant issues, utility challenges, or inspection failures quickly and calmly.

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Attention to detail – critical for managing tenant files, coordinating inspections, and processing applications accurately.

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Computer proficiency – comfortable using spreadsheets, email, calendars, and property management platforms.

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Team collaboration – able to work across departments and external entities (like PSEG, inspectors, and contractors

Join us in making a difference in the lives of our residents by providing compassionate care and support .

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

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Paid time off

Schedule:

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8 hour shift

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Monday to Friday

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No weekends

Ability to Commute:

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Irvington, NJ 07111 (Preferred)

Ability to Relocate:

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Irvington, NJ 07111: Relocate before starting work (Preferred)

Residence services/ Assistant property manager

About This Job

Responsibilities

Move-In Processing:

•Application Assistance:

•Work Order Scheduling:

•Address tenant concerns

•Rent Collection: