Quoting & Estimating Specialist

Job Title: Quoting & Estimating Specialist

Department: Sales

Reports To: Customer Service Manager

Location: Milwaukee, WI

Job Summary:

We are seeking a detail-oriented and enthusiastic Quoting & Estimating Representative to join our growing sales team. This role will support the sales and customer service departments by preparing accurate & timely quotes and estimates, handling customer inquiries, and providing top-notch customer service.

The ideal candidate will possess strong analytical, communication, and organizational skills, along with the ability to understand technical specifications and pricing structures, and proficiency in using relevant software, preferably in the metal manufacturing industry.

Key Responsibilities:

· Quoting & Estimating: Preparing accurate quotes for products and services, ensuring they meet customer requirements and company pricing structures.

· Customer Service: Serve as a point of contact for customers, addressing inquiries related to quotes, product specifications, order entry & status, and general product information.

· Sales Support: Work closely with the sales team to prepare proposals, assist with order processing, and support the overall sales process.

· Documentation & Record Keeping: Maintain accurate records of customer interactions, quotes, and orders in the company’s ERP or other systems.

· Product Knowledge: Learn and stay up-to-date with the company’s product offerings, manufacturing capabilities, and industry standards.

· Problem Resolution: Assist in resolving any issues or discrepancies in orders, quotes, or shipments in a timely and professional manner.

· Team Collaboration: Collaborate with the production, shipping, and quality control teams to ensure customer expectations are met and exceeded.

Qualifications:

· Education: High school diploma or equivalent. An associate’s degree in business, manufacturing, or a related field is a plus.

· Experience: Previous experience in quoting, estimating, customer service, sales support, or administrative roles.

· Skills:

o Strong communication and interpersonal skills.

o Analytical and technical skills

o Ability to learn new software and systems quickly.

o Attention to detail and accuracy in documentation.

o Problem-solving skills and a proactive approach to customer service.

o Ability to work well in a fast-paced team environment.

o Basic understanding of Microsoft Office Suite (Word, Excel, Outlook).

Job Type: Full-time

Benefits:

Compensation Package:

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Bonus opportunities

Schedule:

Ability to Commute:

Ability to Relocate:

Work Location: In person