Quality Control Specialist I

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

- Competitive and transparent pay with bonus opportunities

- Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance

- Relocation bonus (if applicable)

- Hybrid working environment for positions that are eligible

- Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

PLEASE NOTE: SPP is not able to sponsor employment visas or student-work authorizations (STEM OPT) for this position. Please ensure you are eligible to work in the U.S. without sponsorship prior to applying.

Compensation Information

The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Quality Control Specialist I | Pay Range: $57,200.00 - $70,060.00

Join our IT Quality Control team as a Quality Control Specialist!

Turn your analytical skills into meaningful impact. Southwest Power Pool is seeking a Quality Control Specialist I to support the development, evaluation, and implementation of processes that strengthen our security and compliance framework. If you enjoy working with data, writing clear documentation, and collaborating across technical teams, this role is a great fit.

What You’ll Do

- Document and improve IT security processes

- Analyze evidence and datasets for security and compliance

- Support audits under NERC CIP and SOC1 standards

- Create reports and dashboards that highlight risks and trends

- Partner with Cyber Security, IT, and Compliance teams to drive improvements

Why Join Us?

You’ll be part of a collaborative team dedicated to accuracy, clarity, security, and continuous improvement. This role offers an excellent opportunity to build experience in IT controls, cybersecurity compliance, audit support, and technical documentation—while directly contributing to the protection of SPP’s systems and operations.

Ready to make an impact? Apply today and help strengthen SPP’s security and compliance controls.

To be successful as an Quality Control Specialist I, we're looking for: Education Requirements

- Bachelor degree in computer science, business administration, or related IT field, or equivalent technical work experience may be considered in lieu of degree requirement

Experience Requirements

- Introductory knowledge/experience in IT, IT control methodologies, and/or IT technical writing

- Experience with Microsoft Office; additional experience with ServiceNow, Jira, Confluence, SQL, or Python is a plus

- Competent in both written and oral communication

- Logical and efficient with attention to detail

- Demonstrated ability to provide flexible prioritization and organizational skills

- Competent understanding of industry compliance requirements and the IT controls that support these requirements

- Competent understanding of, compliance with, and enforcement of SPP Policies and Procedures

Preferred

- Experience with IT domains such as networking, firewalls, asset management, access management, etc.

- Experience with security controls (e.g. NIST Cybersecurity Framework)

- Experience with IT technical writing

- Experience with test planning and test execution coordination

- Experience with data analysis tools (e.g. SQL, Excel, Tableau, Python)

- Experience with Governance, Risk and Compliance (GRC) tools/platforms

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment.

Physical Demands

The physical and mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully.

- While performing the duties of this job, the employee is regularly required to make decisions, interpret data, and problem solve.

- The employee frequently is required to stand or sit for extended periods; use hands to operate a computer keyboard and standard office equipment.

- The employee must occasionally lift and move up to 10 pounds.

- Requires the ability to work and collaborate with managers and employees at all levels to exchange ideas, information, and opinions to facilitate the task.

- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

- Understanding of compliance with and enforcement of SPP Policies and Procedures

Position Type, Location, and Expected Hours of Work:

This is a full-time, hybrid onsite role located in Little Rock, Arkansas. The standard work schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional extended hours as business needs arise.

Travel Requirement

This position requires minimal travel (approximately 10%).

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.

Full job descriptions will be made available to those selected for an interview.