Quality Assurance and Customer Support Manager

Job Overview

The Quality Assurance, Health, Safety, & Environmental (QHSE) Manager position is responsible for all quality assurance related internal audits in adherence with regulatory standards. Is responsible for the design and implementation of policies and procedures to ensure that quality standards are met during production. Oversees testing of processes and products. Is responsible for the design and implementation of policies and procedures to ensure that safe work conditions are met throughout the operation.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Oversees and facilitates warranty claims and execution plans through various departments to closure;

· Opens Cases in SalesForce to track customer related equipment issues;

· Provides feedback loop to Engineering on product quality issues in the field;

· Creates Inspection and Test Plan (ITP) for ALL top-level assembly power operated equipment produced in OEM Manufacturing and Aftermarket Sales;

· Manage expectations and provide supporting documentation for Inspectors to adequately inspect incoming parts from vendors, and completed work in the factory;

· Witness Equipment Testing and Ensure QA Reporting is completed and signed off by responsible personnel;

· Responsible for collecting, reviewing, and approving all QA/QC related documentation for ALL projects before final Shipment;

· Oversee Weld Procedure Program;

· Responsible for execution of NCR program, and dispositions material as required.

· KPI's - Gather reports for NCR management and Updates Scoreboard;

· Facilitates the assignment of material traceability per build;

· Facilitates creation of Serial ID plates;

· Completion of RCCA process;

· Completion of FMEA through Engineering;

· As required, maintain Quality Management Operating System;

· As required, load new assets into CRM Database (Salesforce) for tracking AMS before final Shipment;

· As required, conduct and facilitate external audits from customers;

· As required, facilitator of internal audits;

Meetings to Attend

Monday Morning Value Stream Walk

Tuesday Production Meetings

Wednesday AMS / Warranty Review

Vendor Quality Review

Supervisory Responsibilities

This position manages all Quality department personnel.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to engage in light to moderate physical activity, stand, and walk on all types of surfaces. Regularly required to use hands to finger, handle, or feel and reach with hands and arms. Frequently required to stand, walk, climb, or balance; stoop kneel, crouch, or crawl; talk or hear. Regularly required to lift and/or move up to 10 pounds. Occasionally required to lift and/or move up to 50 pounds. Requires close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is regularly performed in a combination of office and shop environments.

The work environment requires that the employee exercise caution at all times and adheres to safety standards to avoid the risk of personal injury. The employee is exposed to outdoor elements, loud noises, vibrations, and respiratory hazards such as dust, gases, chemicals, and bacteria. The work environment is noisy and distracting.

Job Type: Full-time

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Work Location: In person