Product Support Sales (603 - CMD)

Scope of Work:

WPI Product Support Sales Representatives are professional salespersons possessing an in-depth knowledge of our company, its products, services, and support programs. The PSSR should be positive, professional, and promote WPI. PSSR will be assigned a territory and/or accounts and is expected to contact customers and recommend parts, services, and attachments provided by WPI’s manufacturers and WPI.

Primary Job Responsibilities:

- As a PSSR you will prepare and follow as closely as possible a weekly itinerary

- A Product Support Sales Representative will prepare daily call reports and other information, entered in CRM Series to be reviewed by District Managers and Director of Director of Non-OEM Strategies

- A Product Support Sales Representative will act as a go-between for the customer and WPI's parts and service departments.

- A Product Support Sales Representative will make customer contact on a regular basis to ensure customers are aware of the PSSR role.

- Attend training when available from Manufacture and WPI

- A Product Support Sales Representative will provide product leads and communications with a unit sales representative.

- Stay up to date on new product support offerings made available by WPI's Manufacture and WPI

- A Product Support Sales Representative will quote customers’ parts and service jobs as required coordinating with parts and service.

- Coordinate customer complaints, such as Manufacturer's warranty, policy adjustments, parts prices, etc., with the respective person in each department.

- Inspect & evaluate customer’s equipment, as required, for customer satisfaction.

- Develop customer profiles for assigned customers.

- Deliver Extended Warranty contracts and oil analyzer kits to customers as required.

- Perform other duties as assigned.

Minimum Qualifications:

- Must have a High School Diploma or equivalent, a bachelor’s degree in applied discipline is preferred.

- Must have a minimum of 4 years of previous experience.

Knowledge, Skills, and Abilities

- Must have a working knowledge of the above-titled position and how it relates to the overall business and its objectives.

- Must meet goals and objectives set forth by the company.

- Must conform to policies and procedures set forth by the company.

- Must have a current driver’s license and acceptable driving record per WPI insurance carrier standards.

- Must be able to lift 50 pounds.

- Must be able to bend and twist several times a day.

- Must be dependable and able to work independently.

- Must have good communication skills for dealing with customers and employees.

- Must maintain good client relations.

- Must maintain a professional appearance.

- Must promote and maintain a clean, neat, and safe work environment.

- Must have the ability to work flexible hours, days, and weekends (as necessary)

- Must protect the company assets and interests.

- Must be able to travel and stay overnight.

- Must be able to supervise and motivate others.

- Must have the ability to effectively evaluate others.

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.