Product Support Sales Representative (509-CMD) (214)

Scope of Work:

WPI Product Support Sales Representatives are professional salespersons possessing an in-depth knowledge of our company, its products, services, and support programs. The PSSR should be positive, professional, and promote WPI. PSSR will be assigned a territory and/or accounts and is expected to contact customers and recommend parts, services, and attachments provided by WPI’s manufacturers and WPI.

Primary Job Responsibilities:

- As a PSSR you will prepare and follow as closely as possible a weekly itinerary

- A Product Support Sales Representative will prepare daily call reports and other information, entered in CRM Series to be reviewed by District Managers and Director of Director of Non-OEM Strategies

- A Product Support Sales Representative will act as a go-between for the customer and WPI's parts and service departments.

- A Product Support Sales Representative will make customer contact on a regular basis to ensure customers are aware of the PSSR role.

- Attend training when available from Manufacture and WPI

- A Product Support Sales Representative will provide product leads and communications with a unit sales representative.

- Stay up to date on new product support offerings made available by WPI's Manufacture and WPI

- A Product Support Sales Representative will quote customers’ parts and service jobs as required coordinating with parts and service.

- Coordinate customer complaints, such as Manufacturer's warranty, policy adjustments, parts prices, etc., with the respective person in each department.

- Inspect & evaluate customer’s equipment, as required, for customer satisfaction.

- Develop customer profiles for assigned customers.

- Deliver Extended Warranty contracts and oil analyzer kits to customers as required.

- Perform other duties as assigned.

Minimum Qualifications:

- Must have a High School Diploma or equivalent, a bachelor’s degree in applied discipline is preferred.

- Must have a minimum of 4 years of previous experience.

Knowledge, Skills, and Abilities

- Must have a working knowledge of the above-titled position and how it relates to the overall business and its objectives.

- Must meet goals and objectives set forth by the company.

- Must conform to policies and procedures set forth by the company.

- Must have a current driver’s license and acceptable driving record per WPI insurance carrier standards.

- Must be able to lift 50 pounds.

- Must be able to bend and twist several times a day.

- Must be dependable and able to work independently.

- Must have good communication skills for dealing with customers and employees.

- Must maintain good client relations.

- Must maintain a professional appearance.

- Must promote and maintain a clean, neat, and safe work environment.

- Must have the ability to work flexible hours, days, and weekends (as necessary)

- Must protect the company assets and interests.

- Must be able to travel and stay overnight.

- Must be able to supervise and motivate others.

- Must have the ability to effectively evaluate others.

Job Type: Full-time

Pay: From $51,060.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Flexible spending account

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Referral program

- Vision insurance

Application Question(s):

- How many previous years of experience do you have calling existing customers and prospects to sell machines, service or parts?

- How many years of experience do you have in a sales support role in the equipment industry?

- Do you have sales experience in the small power products/construction machinery field?

Work Location: In person