Preventative Maintenance Field Service Advisor

Preventative Maintenance Field Service Advisor Curtis Power Solutions

Baltimore, MD

$60,000+ DOE

Curtis Power Solutions, a subsidiary of Indel Power Group, has an opening for a Preventative Maintenance Field Service Service Advisor our location in Baltimore, Maryland. Indel Power Group is a distributor/dealer for major brands such as mtu, Daimler/Mercedes, Perkins, PSI Engines, Detroit Diesel, Kohler, Cummins, Caterpillar, and Volvo Penta. Joining the service team will provide you with a rewarding work environment, excellent pay and benefits, and an opportunity for advancement.

Job Summary:

This position is responsible for coordinating, scheduling and dispatching PM technicians to perform maintenance work in the field in an effort to maximize department production capabilities. This position is also responsible for providing technical support through effective communication to all internal and external customers in an effort to achieve the very best customer satisfaction possible. In addition, this position is responsible for performing clerical duties to ensure correct billing to customers, accurate service calls, and good customer relations by handling customer inquiries and concerns.

Key Responsibilities

- Coordinates customer’s request for field PM service along with proactive PM scheduling through internal CMPM tracking systems.

- Uses TeamUp scheduling system and other internal programs and reports to schedule maintenance timely and within metrics for a large customer base while having the ability to handle a large volume work.

- Opens and closes PM service calls.

- Reviews all paperwork for final invoicing.

- Helps manages the “no activity” work in process report to close 90% of all PM service calls within a 7-day window.

- Advises the operations manager of any potential problems that might negatively impact field production efforts or jeopardize customer relations.

Minimum Requirements:

- High School graduate with 4 years' experience in a similar administrative/advisor related position; or a two-year college with 2 years' experience in a similar administrative/advisor related position.

Physical/Other:

- Must be able to work for long periods while seated.

- Must have the ability to clearly communicate with internal/external customers on the phone or in person.

- Must be a team player. This position works alongside others in similar roles and will be required to collaborate to efficiently dispatch technicians in a way that makes sense both for the customer and Curtis PS

- Outstanding customer relations and pleasant personality is a must.

- Must be PC literate with advanced skills in Microsoft applications, as well as data base management.

Why Indel Power Group

- Competitive compensation package, DOE

- Rewarding work environment

- Opportunities for relocation & advancement

- Long established, family-owned business

Benefits:

- Excellent medical, dental, & vision coverage

- Health savings account

- Short-term/long-term disability and employee life insurance

- 401k, with matching

- Employee Assistance Program (EAP)

- Paid Annual Leave

- Eight Paid Holidays

- Employee Referral Program

- Boot Allowance

- On the job paid training

- Company events and employee recognition programs

INDPR