DEE Consulting

Payments Support Specialist

Payments Support Specialist
Notice info
LocationRemote
Job Typefull time
Salary$45,000-$65,000
Remote
Oil and Gas

About This Job


About Us

We’re a fast-growing gaming and iGaming platform transforming the digital payment space. We offer seamless experiences to players across the globe, with payments and financial reliability at the heart of our product. We’re now looking for a Payments Support Specialist to join our remote team and help resolve technical and transactional payment issues that impact our users and partners.


About the Role

As a Payments Support Specialist, you’ll be the first line of technical triage for transactional issues, ensuring players experience smooth deposits, withdrawals, and payment flows. You’ll work closely with product, engineering, and external payment providers to investigate, troubleshoot, and resolve basic payment-related technical tickets.


Key Responsibilities

Monitor and respond to payment-related technical support tickets in a timely, accurate manner
Investigate and resolve failed, delayed, or duplicate transactions using internal tools and payment provider dashboards
Escalate complex technical issues to development or third-party partners with clear documentation
Identify patterns and recurring issues, providing feedback to the product and engineering teams
Collaborate with risk, fraud, and compliance teams when necessary
Maintain accurate records of all issues, steps taken, and resolutions
Assist in testing and QA for new payment flows or changes to existing systems
Contribute to documentation and internal knowledge base to streamline future troubleshooting


Requirements

2+ years of experience in a technical support or payments operations role, ideally in gaming, fintech, or e-commerce
Working knowledge of payment gateways, processors, and transaction flows (e.g., cards, eWallets, bank transfers)
Strong analytical skills and attention to detail
Experience using ticketing systems (e.g., Zendesk, Freshdesk, JIRA)
Comfortable navigating dashboards and logs to trace payment issues
Clear written and verbal communication skills
Self-starter, comfortable working independently in a fully remote environment
Bonus: Familiarity with SQL, payment APIs, or iGaming platforms


Job Type: Full-time


Pay: $45,000.00 - $65,000.00 per year


Benefits:

401(k)
Health insurance
Paid time off


Shift:


8 hour shift


Application Question(s):

Do you have experience working with a ticketing system?
Have you worked in the payment support space before?


Work Location: Remote

Similar Jobs

DC

Payments Support Specialist

DEE Consulting
Job Typefull time
Salary
$45000 - $65000
Remote
3 days ago
company-logo

Payment Operations Support Specialist

HF Sinclair
Job Typefull time
 
Salt Lake City, UT
19 days ago
company-logo

Payment Operations Support Specialist

Hf Sinclair
 
Salt Lake City, UT
19 days ago
company-logo

Customer Support Specialist

Ergon Inc.
Job Typefull time
 
Flowood, MS
about 23 hours ago
company-logo

Customer Support Specialist

Garfield Refining
Job Typefull time
 
Philadelphia, PA
4 days ago
company-logo

Customer Support Specialist

Materion
Job TypeFull time
Salary
$47840 - $70720
Buffalo, NY
18 days ago
company-logo

Billing Specialist

Wright Service Corp
Job Typefull time
 
West Des Moines, IA
2 days ago
SM

Billing Specialist

Solar Manager LLC
Job Typefull time
Salary
$39520 - $43680
Lake Elsinore, CA
4 days ago
company-logo

Credit Specialist

Farwest Steel Corporation
Job Typefull time
 
Eugene, OR
4 days ago
company-logo

CREDIT SPECIALIST

SUBURBAN MANUFACTURING
 
Dayton, TN
5 days ago
company-logo

Billing Specialist

Clipper Petroleum
Job Typefull time
Salary
$52000 - $52000
Flowery Branch, GA
10 days ago
company-logo

Billing Specialist

USIC
Job Typefull time
 
Indianapolis, IN
11 days ago
VS

Billing Specialist

V-Tech Solutions
Job TypeContract
Salary
$66560 - $72800
White Plains, NY
18 days ago
company-logo

Billing Specialist

PetroChoice - Lubrication Solutions
Job Typefull time
 
King of Prussia, PA
22 days ago
company-logo

Billing Specialist

GMB POWER LINE SERVICES, LLC
Job Typefull time
 
23 days ago
company-logo

Billing Specialist

United Utility
Job Typefull time
 
Lanham, MD
25 days ago
company-logo

Billing Specialist

United Utility Corporation
 
Lanham, MD
25 days ago
company-logo

Invoice Support Specialist

Westinghouse Electric Company, LLC
Job Typecontract
 
Madison, WI
10 days ago
company-logo

Account Payable Specialist

Conservice
 
Logan, UT
16 days ago
company-logo

Service Support Specialist

Kelly Generator & Equipment
 
Owings, MD
30 days ago

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull time
Salary
$55 - $75
Canonsburg, PA
5 months ago
company-logo

Division Order Analyst

Coronado Resources
Job TypeFull time
 
Dallas, TX
2 months ago
company-logo

Professional Landman

Penterra Services, LLC
Job TypeContract
 
Lovington, NM
about 1 month ago
company-logo

Accounts Payable Clerk

LPR Energy
Job TypeFull time
Salary
$65000 - $65000
Dallas, TX
2 months ago
company-logo

Division Order Landman

R. Lacy Services, Ltd.
Job TypeFull time
 
Longview, TX
about 1 month ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull time
 
Lafayette, LA
4 months ago
company-logo

Business Analyst – Accounting

Permian Resources
Job TypeFull time
Salary
$110000 - $150000
The Woodlands, Texas
8 days ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull time
 
Dallas, TX
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull time
 
Houston, TX
over 1 year ago
company-logo

Title Landman

Sustain Land Services
Job TypeFull time
 
Norman, OK
4 months ago
company-logo

Landman

Stockyards Energy Land Services
Job TypeContract
 
Akiachak, TX
6 months ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull time
 
Austin, TX
3 months ago
company-logo

Title Reviewer

Innovation Land Services
Job TypeFull time
 
Pittsburgh, PA
5 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull time
 
Midland, TX
4 months ago
company-logo

Oil and Gas Title Attorney

Oliva Gibbs PLLC
Job TypeFull time
 
Houston, TX
2 months ago
company-logo

Electrical Designer

Dudley Staffing
Job TypeFull time
Salary
$45 - $60
Canonsburg, PA
5 months ago
company-logo

Civil/Structural Designer

Dudley Staffing
Job TypeFull time
Salary
$30 - $60
Canonsburg, PA
5 months ago
company-logo

Data Analyst

River City Science Academy
Job TypeFull time
Salary
$20 - $45
Jacksonville, FL
4 months ago
company-logo

contract Landman

HPS Oil & Gas Properties
Job TypeFull time
 
Cheyenne, WY
4 months ago
company-logo

Senior Division Order Analyst

Formentera
Job TypeFull time
Salary
$110000 - $130000
Austin, TX
about 1 year ago