Smith-Emery

Dispatch Specialist

LocationOrange County, FL
Job TypeFull-time

About This Job


Full Time Position


Location: Anaheim, CA


Company Overview:

Smith-Emery is a California corporation providing geotechnical engineering, engineering geology, environmental sciences, as well as all geotechnical, deputy and special inspection and testing services during construction. Smith-Emery was first incorporated in 1919 and has continued to grow over the decades to form new offices in San Francisco, Anaheim, Fresno and Salem, OR.


Job Description:

Smith-Emery has an exciting opportunity for a team oriented, self-starter to join our Field Operations Team as Dispatch Specialist. This position supports the Field Operations and Inspections Departments and is responsible for scheduling inspections, scheduling sample pick-up’s, fielding client questions and assisting in the recruitment of qualified and appropriately certified construction inspectors. The successful candidate will report directly to the Field Operation’s director and will be expected to work in a fast paced, dynamic environment. This position and other’s at Smith-Emery have immense opportunity for growth as many of our employees have work at our firm for 20+ years and have advanced into various management roles.


Duties & Responsibilities:

Maintain roster database of certified inspection personnel
Field phone calls and dispatch requests from clients and follow up with confirmation of dispatch, the dispatched inspectors information etc.
Coordinate closely with inspection supervisors and Operation’s Director to ensure inspections are performed by appropriately qualified and certified inspection personnel
Coordinate with accounting department to ensure project set up is complete in the accounting system to ensure accurate billing by accounting department
Develop creative and cost effective solutions to fulfill important and/or last minute inspection requests by client
Follow record keeping and safety procedures in accordance with company Quality Manual

Job Qualifications:

Must be a self-starter and possess professionalism in work ethic

Proficiency with the Microsoft Suite of Programs as well as ability to be trained and be proficient with our internal software system
Must be customer service oriented and eager to help clients
Must be able to multi-task and work as a team with co-workers
Benefits:

Opportunities for advancement in company
Medical & Dental benefits
Retirement Plan and Company Contributions

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