Operations Administration and Support

The Operations Administration & Support is cross-functional role that is responsible for utilizing standard procedures to provide a “best in class” level of service. The Operations Support Representative (OSR) works collaboratively with the Delivery, Service and Customer Service teams while updating and maintaining customer account information ensuring that account data is current and accurately reflects customer status or inquiries.

Why join us: Culture: Join a supportive and inclusive work environment where collaboration, respect, and open communication are at the core of everything we do.

Competitive Compensation: We offer highly competitive compensation and a total rewards package, ensuring that your hard work and dedication are recognized and rewarded accordingly.

Flexibility: We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments effectively.

Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.

Employee Assistance Programs: We care about you! You and your family will have access to LYRA, an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical, mental, financial and social well-being.

Opportunity: A continuous focus on professional development with many opportunities for training & career growth.

Safety Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the organization.

What you’ll do:

- Posting daily truck deliveries in database including:

- Researching and correcting any posting errors or issues

- Re-pricing deliveries when necessary

- Posting Meter Readings

- Communicate discrepancies or issues to the appropriate contact

- Process daily service work orders:

- Communicate discrepancies or issues to the appropriate contact

- Ensure work orders are processed in a timely and efficient manner

- Varied administrative and clerical tasks & support to site functions

- Assist with record retention compliance

- Validate and review customer account information to ensure compliance and accuracy.

- Update system information as required and obtain any missing information as needed

- Posts work orders on a daily basis

- Other duties as assigned

What you bring:

- High school diploma or equivalent

- Two (2) years previous customer service and administration experience

- Proficient in Microsoft Office

- Work collaboratively as a positive, contributing team member, as well as independently

- Detail oriented, accurate data entry skills