Baker Hughes

Operational Excellence Leader – Commercial, Digital & Product Management

LocationHouston, TX
Job TypeFull-time

About This Job


Operational Excellence Leader

Would you like to play a key role in our business?

Would you like to develop and execute the global operations’ strategy and ensure operational excellence?


Join our Digital Solutions Team

Our Digital Solutions business develops technology that enables customers to monitor and optimize their assets with greater efficiency and reliability. We design innovative solutions that help businesses improve performance, enhance decision-making, and drive operational success.

Our team focuses on commercial and product operational excellence, ensuring streamlined processes, improved execution, and sustainable growth across our portfolio.


Partner with the best

As an Operational Excellence Leader, you will be responsible for implementing structured business systems, optimizing processes, and enabling data-driven decision-making to improve customer experience, revenue growth, and operational agility.

As an Operational Excellence Leader, you will be responsible for:

Providing operational excellence & business process improvement with digital and commercial transformation while executing change leadership & strategy
Designing and implementing structured business processes that enhance efficiency in commercial operations, digital services, and product management.
Developing and deploying Lean, Six Sigma, and Agile methodologies to drive process standardization and continuous improvement.
Establishing key performance indicators (KPIs) and governance mechanisms to track and sustain improvements.
Partnering with digital and product teams to optimize the end-to-end lifecycle of digital services and product offerings.
Identifying opportunities to integrate AI, automation, and data analytics to improve commercial effectiveness and customer engagement.
Leading initiatives that enhance pricing strategies, sales enablement, and digital customer experience.
Facilitating cross-functional workshops and Kaizen events to drive alignment on commercial and product improvement initiatives.
Collaborating with cross-functional teams, leading strategic initiatives, and leveraging digital tools to streamline workflows and enhance commercial and product-related performance.
Coaching business leaders on the adoption of operational excellence tools and mindsets.
Supporting strategic planning efforts by ensuring execution rigor and alignment with company objectives.


Fuel your passion

To be successful in this role, you will:

Have 7+ years of experience in operational excellence, business process improvement, or strategy execution within commercial operations, digital services, and/or product management.
Have a Bachelor's degree from an accredited university
Have a minimum of 5 years of experience working with OPEX in Commercial Operations/teams.
Have a minimum of 5 years of experience working within the energy and/or oil & gas industry.
Have keen knowledge of Lean, Six Sigma, Agile, and other process improvement methodologies.
Experience working with digital transformation initiatives, SaaS business models, or data-driven product management is a plus.
Have a proven ability to influence cross-functional stakeholders and drive change at scale.
Experience in business analytics, CRM systems, and digital automation tools is preferred.
Have excellent facilitation, communication, and leadership skills.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone, too. In this role, we can offer the following flexible working patterns:

Working a hybrid schedule- Working from the office 3+ days a week.


Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged, and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent, and develop leaders at all levels to bring out the best in each other.


Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.


About Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.


Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.


R147242

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