Onboarding, Learning, & Development Specialist

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy.

Join our team as an Enterprise Training Specialist and bring learning to life! In this role, you will help shape an impactful onboarding experience, design and deliver interactive and engaging instructor-led training programs, and craft role-specific learning paths that spark growth and success. If you love inspiring people and creating impactful learning journeys, this is the perfect opportunity to make your mark!

What We Offer You

- Hybrid work schedule with 2/3 days/week onsite

- Relocation Assistance

- Base salary plus performance bonus program, professional development and tuition reimbursement, enhanced 401k and financial planning, wellness programs with onsite gym, onsite café with free coffee, flexible work hours, access to business networks & more, all in a stable and supportive work environment!

How You Will Make An Impact

- Shape a best-in-class onboarding experience by: designing, maintaining, and facilitating engaging, adult learner–focused orientation programs that blend instructor-led and self-paced learning; developing and maintaining onboarding job aids and resources for hiring managers and new employees; and coordinating and project managing all onboarding learning opportunities

- Conduct needs assessments to identify performance gaps and design practical, application-focused learning experiences that drive measurable improvement.

- Manage vendor-led training programs ensuring consistency, quality, and alignment with adult learning best practices and general vendor management to include contracting, logistics, and vendor relationships.

- Oversee Enterprise Learning instructor-led programs, including logistics, facilitation, and evaluation

- Coordinate requests for new training programs including performing needs assessment and scoping, program design, development, delivery, and evaluation

- Curate, develop, and maintain role-based learning paths that support career development, knowledge retention, and on-the-job performance.

What You Need To Be Successful In This Role

- Bachelor’s degree (or equivalent experience) in instructional design, adult learning, communications, or related discipline.

- 4+ years of experience designing and facilitating training for adult learners—both in-person and virtually—with proven outcomes.

- Expertise in adult learning principles, experiential learning techniques, and creating engaging environments that promote participation and knowledge retention.

- Excellent communication, training, and facilitation skills, with experience engaging diverse adult audiences and influencing content contributors and business partners.

- Experience curating role-specific learning paths.

- Strong track record of managing multiple complex projects simultaneously and delivering on time.

- Proficiency with Microsoft Suite (PowerPoint, Word, Outlook, Excel) and virtual meeting platforms (MS Teams, Webex, etc.).

- Demonstrated ability to mentor peers, improve team practices, and contribute to a culture of continuous improvement.

This employer will not sponsor applicants for work visas for this position (ex: H-1B, F-1/CPT/OPT, O-1, E-3, TN, J, etc.).

The expected salary range for this position is $82,000 - $113,000 per year. This role is also eligible for an annual performance bonus, comprehensive health insurance (medical, dental and vision), flexible spending and health savings accounts, a 401(k) plan with generous employer contributions and a student debt benefit, life and AD&D insurance, disability insurance, critical illness and hospital indemnity benefits, paid time off, paid leave, a wellness program, an employee assistance program and other great company perks.

This is a U.S. based role. If the successful candidate resides outside of the U.S., relocation will be required.

Equal Opportunity: We are proud to be an EEO employer. Applicants for employment are considered without regard to race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, citizenship, national origin, age, ancestry, marital status, disability (including learning, mental, intellectual, and physical), service in the uniformed services, genetic information, or any other status protected by applicable law.

Drug Free Environment: We maintain a drug-free workplace and perform pre-employment substance abuse testing.