Office Manager

Bourque Heating and Cooling is an established HVAC firm serving the Cape Cod region.

We are dedicated to providing top-notch HVAC solutions to our clients and we are looking to hire an experienced and organized Office Manager to join our team in Hyannis, MA.

If you're someone who thrives in a fast-paced environment and enjoys keeping operations running smoothly, this could be a great fit.

What Bourque Heating and Cooling Offers YOU

· Long-term stability in a fast-growing industry

· Work-life balance

· Competitive pay and opportunities for professional growth

· Year-round work with a presence in MA, VA, and FL

· A professional and supportive team environment

· Paid Sick Leave

· Generous Paid Time Off (2 weeks)

· 401(k) matching

· 8 paid holidays

· Health insurance with two excellent policy options

As the Office Manager, you’ll be the go-to person for keeping our daily operations on track.

Your responsibilities will include:

· Managing customer communication through various channels to ensure prompt responses and maintain high levels of satisfaction.

· Fostering team communication, collaboration, and accountability to create a cohesive work environment.

· Understanding and monitoring Key Performance Indicators (KPIs) to achieve organizational goals and drive performance improvements.

· Reviewing and managing ongoing projects to ensure timely progress and completion.

· Efficiently scheduling service calls, repairs, and installations, prioritizing urgent requests to optimize workflow.

· Communicating with technicians throughout the day regarding call status and schedule adjustments to ensure smooth operations.

· Handling parts ordering and pickup to facilitate job scheduling and minimize delays.

· Confirming proper documentation by technicians and ensuring adherence to established procedures.

· Reviewing and confirming new estimates on relevant platforms while actively following up with customers to ensure clarity and satisfaction.

· Managing maintenance plans, including renewals, activations, and appointment scheduling.

· Coordinating installations by communicating with customers, managing deposits, and scheduling staff effectively.

· Processing and managing warranties, including submitting claims and ensuring receipt of funds.

· Overseeing staff payroll, accounts receivable/accounts payable, and general managerial responsibilities.

· Managing fleet operations to ensure efficient vehicle use and maintenance.

What We’re Looking For

· Prior experience in office management, ideally in HVAC or home services

· Strong communication skills and comfort working with external partners

· Experience managing fleet operations

· Background in corporate environments is a plus

· Highly organized and adaptable in a fast-moving setting

· Tech-savvy and confident in solving problems independently

· Familiarity with insurance (GL, Auto, WC), contractor licensing, and branch coordination is preferred

If you're a proactive, detail-oriented professional who enjoys making things run efficiently, we’d love to hear from you. Apply today and help us build a more sustainable future—one project at a time.

Bourque Heating and Cooling is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees

“_ Bourque Heating and Coolingis an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. _Bourque Heating and Cooling is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Bourque Heating and Cooling are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Bourque Heating and Cooling will not tolerate discrimination or harassment based on any of these characteristics. Bourque Heating and Cooling encourages applicants of all ages.”

Job Types: Full-time, Contract

Pay: $27.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

Experience:

Work Location: In person