Natural Gas Work Management Specialist - Nashville, TN

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Friday, January 16, 2026

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This position is in charge of coordinating and Managing CFO Crew daily activities within the designated territory and assisting operations supervisors and managers as needed. The duties also include promoting all regulated and unregulated services to current and prospective customers, coordinating service opportunities, and assisting management with recommendations and implementations. This position does not have any responsibilities for direct supervision of employees but does have responsibilities for coordinating, leading and assigning the work of company employees as well as acting as a liaison with contract crews. This position also has a contributory responsibility to determining and overseeing department and project budgets. The position will be responsible for ensuring compliance with company policies and procedures by developing and documenting standard processes to ensure high levels of productivity and efficiency for the department.

Responsibilities

- Interpret and instruct employees in accordance with policy, procedures, and current standards.

- Assist in the direction of Resource Center activities in compliance with Company’s established safety and environmental programs.

- Assist with regulated work distribution workforce management software, that includes but is not limited to: Mobile Application, Dispatch Application, Maximo and Geospatial Application, and scheduling personnel.

- Review reports and proactively address opportunities for improvement of processes, employee performance and/or customer service. Responsible for coordinating daily activities through the working of non-emergency and emergency work orders and the maintenance of vehicles and equipment.

- Running dedicated groups for particular work order types (Retirements / Leaks / Relocates / Damages). Manages the prioritization of projects assigned to the Operations field personnel in the Resource Center in a timely manner.

- Coordinate work with other departments (TFO, Distribution Construction, CFOT, Fabrication)

- Ensure the execution, recording, maintenance, and inspection of Compliance policies and regulations.

- Work Flagged order report and create and route appropriate follow up orders

- Promote excellent customer service and community relations by Resource Center employees by responding and investigating Internal/External customer concerns and needs.

- Assist with recommendations in regard to account adjustments, reimbursements to customers and collection matters

- Assist with Building Maintenance Functions

- Coordinate equipment repairs, equipment calibration and tool ordering.

- Ensure appropriate response to emergencies based on in-house critique and feedback from the Engineering Department, emergency response agencies, and applicable regulatory agencies.

- Respond immediately to operational and emergency callouts and is subject to the same 7 days a week, 24 hours a day call out. Assist in Liaison Activities.

Required/Basic Qualifications

- Bachelors degree

- 2 years related work experience

- In lieu of Bachelors degree(s) AND 2 year(s) related work experience listed above, High School/GED AND 7 year(s) related work experience

Desired Qualifications

- High School/GED degree

- In addition to desired degree, 5 years related work experience

Additional Preferred Qualifications

- Working knowledge of mechanical systems. Also, basic understanding of accepted accounting practices.

- Previous experience in a CFO Crews or similar role

- Experience in NGBU Field work or like Natural Gas experience from other Utilities.

- Demonstrate effective leadership skills / ability

- Excellent verbal and written communication skills

- Excellent customer service skills

- Ability to perform in emergency situations

- Basic mathematics skills and basic understanding of budgets and related practices

- Perform other assignments (or duties) as required by Operations Manager

- Experience working in alternate work management systems (SAPect.), basic knowledge of mechanical and electrical systems

- Proficiency using a computer and related software applications such as Microsoft Word, Excel, Outlook, Map Point, S2K/MVRS, Service Suite, Web Methods, Fieldsmart, Power BI, MOMs, GSA Lite

Working Conditions

- Field Mobility Classification

- Work on a computer for long periods of time

- Able to occasionally bend, stoop, crawl, and reach overhead

- Able to work in the field under adverse weather conditions

- Able to occasionally lift and carry items up to 25lbs

Specific Requirements

- Valid Driver’s License

#LI-AB2

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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