Mobile Device Administrator

Mobile Device Administrator

Non-Union Position

IS Infrastructure 2; Portland, Oregon (US-OR)

Hybrid schedule available for Oregon & Washington residents.

Regular FT, Exempt

Posting # 5346

About Us:

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we’re also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

NOTE:

Employees based at our Headquarters are required to work on-site a minimum of two days per week. Specific in‑office days may vary by team and business needs. This hybrid schedule supports collaboration, connection, and engagement while also offering flexibility for remote work.

The Role:

NW Natural is working to enable the workforce of the future serve our customers from anywhere rather than having to work out of an office. We broadly are calling the service we’re providing: “Mobility.” The Mobile Device Management Lead will not only help manage Microsoft Intune, but they will also champion the broader concept of Mobility at NW Natural. They will help plan service demand management, define our Mobility service roadmap, as well as service delivery and operations. This goes beyond mobile device management as they will advocate for our business stakeholders.

In addition to ensuring the fingerprints of our Core Values are in everything we do, this team lead is expected to embody the IT&S department’s four cultural pillars:

Accountability & Integrity

We hold ourselves to a high standard and follow through on our commitments. Our transparency, and ability to deliver on our promises make us a trusted and respected business partner.

Customer Focus

We understand our customers’ needs and advocate for them. Our relationship with our customers ensures the technical needs of the business are met.

Growth & Learning

We embrace new technology and skills to better meet the company’s needs. Our passion for new technology keeps us ahead of future opportunities for the business.

Respect

We relate with inclusion, kindness, curiosity, and humility. Respect for differences leads to innovation and collaboration.

Day to Day:

- Enterprise support, proactive management and optimization of mobile platform capabilities, adoption of automation to continuously improve the operational services.

- Centrally managed visibility, mobility service performance monitoring, capacity management and optimization of mobility services

- Operational reporting to support monitoring consumption for tracking, compliance, and continuous improvements to mobility services

- Engage business end users to assess current and upcoming business needs for Mobility solutions.

- Empower the project teams by use of service processes/tools to productively manage delivery lifecycle

- Use reusable deployment packages; Standardize & automate commonly needed platform components and solutions over-time.

- Use Agile methods for implementation (OS upgrades, Mobile apps upgrades/testing, device upgrades).

- Standardize the process for consulting with business users for their needs and consult on the right solution.

- Source client feedback on Mobility developments and integrate into future planning.

- Have active engagement with Mobility Center of Excellence with respect to demand management, service needs, service standards and helping shape the roadmap.

- Develop a regular cadence to review current and anticipated demand for key services that will be replaced or enhanced for Mobility (devices, device management, applications).

- Set expectations with the business stakeholders and other teams for easier Mobility transition or on boarding new devices, new applications, and overall lifecycle management.

- Understand gaps & prepare the ‘skills readiness path’ to build necessary mobility skills for future.

- Promote a culture of continuous learning and organization wide knowledge sharing

- Create and implement a trackable process with KPIs that promotes and measures Mobility adoption and delivery (device procurement, device on boarding, training).

Come on your first day with:

- Full knowledge of iOS and android phone technologies; iPads; Windows-based tablets and laptops.

- Experience with MDM solutions such as Microsoft Intune and WorkforceOne.

- Ability to provide technical leadership and coordination of resources and schedules to meet company priorities.

- Experience supporting Bring Your Own Device policies.

- Ability to manage the automation of unit testing and building scripts to distribute different mobile applications.

Education and Experience:

- Bachelor’s degree in Information Systems or related field, or equivalent combination of education and experience resulting in proven systems skills.

- 5 years’ experience in Mobile Device Management (MDM).

- Proficient interpersonal, written, and oral communication skills.

- Able to conduct research into issues and products as required.

- Ability to prioritize and execute tasks in a high-pressure environment.

- Ability to present ideas in a user-friendly language.

- Keen attention to detail.

- Proven analytical and problem-solving abilities.

- Experience working in a team-oriented, collaborative environment.

- Proficient documentation & technical writing skills.

- Passionate about providing a high quality of service and believes in relentless customer satisfaction.

- Promote a strong work ethic with the ability to meet commitments & deadlines.

- Ability to maintain ownership & independence in a fast-paced high-volume environment.

- Ability to maintain a sense of professionalism & urgency in all customer communications.

What we offer:

Health & Wellness –

- Rich health insurance benefits with competitive employer contribution

- Free access to an online wellness resources platform

Work Life Balance -

- Up to 23 Vacation Days

- 80 Hours of Sick Time

- 10 paid holidays and 3 floating holidays

- Flexible work arrangements

- 3 weeks paid parental leave

- Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women’s Network and many other Employee Resource Groups

- 1500 sq foot exercise facility and secure bike room

Financial -

- Meaningful annual incentive bonus opportunity in addition to base salary

- Competitive 401K company contribution and match

- 15% discount on NW Natural stock through Employee Stock Purchase Program

- Up to $5250 a year in tuition reimbursement

- Wellness incentive program

Discounts -

- 20% off natural gas service

- Up to 30% discount at NW Natural Appliance Center

- TriMet Pass for all HQ employees

- Generous discounts with Verizon & AT&T Wireless

Base salary range:

$88,700.00 - $126,350.00 per year, depending on qualifications

Annual Target Incentive:

Grade 20, 9.5% target

Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% – 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout.

Application Process:

To be considered for this position, submit a complete electronic application including cover letter and resume via our website.

https://www.nwnatural.com/about-us/the-company/careers

Deadline:

3/24/26

Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

E-Verify Information

NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee’s Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

All applications must be submitted through NW Natural’s Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application.

NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates’ diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at employment@nwnatural.com or (971) 979-6341.