Manager, IT Controls and Processes

Provides leadership and strategic direction for the Shared Services IT's IT Controls and Processes function, supporting GSOC, GTC, and OPC, ensuring customer satisfaction with the services provided. The manager collaborates with IT leadership and business stakeholders to identify, prioritize, develop, maintain, and ensure adherence to IT internal controls, including those support Sarbanes Oxley and NERC Critical Infrastructure Protection compliance requirements. The manager also collaborates with IT leadership to develop and maintain IT processes supporting the service-oriented IT operating model, including ITIL processes and those driving agile ways of working. Examples of some of the processes that this position is responsible for include change management, incident management, asset management, software license management, and vendor management. This role oversees the operating of all internal controls, ensures all controls are clearly documented, ensures controls have assigned control ownership within Shared Services IT, and works closely with internal and external auditors on the independent assessment of IT controls. When audit findings are identified, this position collaborates with IT leadership to develop and ensure completion of associated management action plans.

This position is directly accountable for the timely completion of high quality products and services in addition to budget management, performance management, personnel development, resource utilization, technical directions, and team dynamics. Ensures staff compliance with all applicable laws, regulations, industry standards, corporate policies, guidelines and procedures, including but not limited to, SOX, RUS, OSHA, NERC, FERC and ITS requirements. Promotes an environment of compliance and continuous improvement to meet the Corporation's goals and objectives.

Job Duties:

- Strategic Management - Works closely with IT and business stakeholders to understand their IT controls and IT process needs and aligns these needs with strategic initiatives. Develops and maintains applicable IT policies and processes. Identifies, prioritizes, and develops new solution ideas and leads the implementation of chosen initiatives that integrate company strategy and best practices. Ensures the department's ability to manage change based on evolving business needs and data requirements.

- Relationship Management - Builds and maintains positive relationships with IT peers and business stakeholders, ensuring a high level of customer satisfaction. Understands stakeholders' requirements and stays apprised of their operating environments to ensure accuracy and value in the user infrastructure services rendered. Communicates clearly, effectively, and on a timely basis, fostering an environment where stakeholders feel comfortable bringing issues, concerns, and opportunities for exploration.

- Financial Management - Manages the budget for the IT internal controls and processes team ensuring adherence to budgets and strategic plans. Directs the preparation, review, and consolidation of department budgets, projections, and variance analysis. Develops and manages annual budget, performs monthly forecasts, and oversees routine cost-management duties, such as overseeing expenditures and developing and administering contracts and purchase orders.

- Personnel Management - Manages individual and departmental team performance towards achieving desired results and client perceptions. Ensures that experienced and knowledgeable personnel are hired and retained. Monitors progress of associates' work to ensure deliverables meet the expectations of management and clients. Provides feedback to associates regarding their work, skills, and development. Trains associates to ensure optimum staff development and coverage plans are in place.

- Leadership - Communicates a vision, strategy, and initiatives that inspire the team to succeed. Sets and models standards for integrity, cooperation, and work habits. Leads the department in research and development of strategic programs and services for OPC, GTC, GSOC, and the Members.

- Administration - Manages the execution of routine departmental tasks. Provides department reporting and operational metrics. Administers the execution of personnel-related tasks, e.g., timesheets, compensation, etc.

- Operations Management - Ensures efficient and high-quality operations of the IT controls and processes functions. Oversees the design, implementation, management, and periodic assessment and reporting of IT internal controls, including those necessary for compliance with Sarbanes Oxley and NERC CIP. Responsible for the implementation of internal IT processes including change management, incident management, knowledge management, asset management, software license management, and vendor management. Establishes and implements plans and standards supporting IT controls and processes. Drives a spirit of innovation and continuous improvement within the IT user infrastructure team to constantly improve our technology and our support. Develops and maintains IT standards, policies, and procedures. Ensures adequate testing and performance of IT internal controls and processes prior to implementation.

- Provides leadership and support during activation of Major Incidents, Disaster Recovery, Business Continuity, and the Security Incident Response and Recovery Plans.

Required Qualifications:

Education: Bachelor Degree in Computer Science, Business Administration, IT, Engineering, or related field.

Experience: 10 years in the area of IT, IT Audit, Application Support, Software Engineering, ITSM, Agile, Cloud infrastructure, Virtualization, Business Analyst, IT, or Technology.

Equivalent Experience:

- Associates Degree in Computer Science, Business Administration, IT, Engineering, or related field with at least 14 years of experience with areas defined above with at least 5 years of experience in a supervisory or leadership role, OR

- Eighteen (18) years of direct experience in the experience areas defined above in addition to at least 5 years of experience in a supervisory or leadership role.

Specialized Skills: Strong verbal and written communication skills, excellent organization and time management skills, analytical and creative problem-solving skills, ability to establish and maintain effective working relationships as necessitated by the work.

Unusual Hours: Provides emergency coverage for technology issues. Responsive to after-hours calls, texts, messages, emails, etc. relating to technology and business emergencies.