Manager, Education, Training & Online Programs

Job Type

Full-time

At the American Public Power Association (APPA), we serve as the voice of not-for-profit, community-owned utilities that power 2,000 towns and cities nationwide. We represent public power before the federal government to protect the interests of the more than 54 million people that public power utilities serve, and the 96,000 people they employ. We advocate and advise on electricity policy, technology, trends, training, and operations. Help us continue to achieve our mission for our members and the communities they serve!

At APPA, we strive to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and feels valued.

We have an exciting opportunity for a

that plays a key role in developing, planning, managing, and executing the APPA Academy’s virtual and on-demand events from start to finish. The position also supports continuous improvements across the Academy portfolio by elevating instructional quality, enhancing learner engagement, strengthening operational processes, and identifying new topics and formats. The Education Manager collaborates with the Education, Training & Events team to ensure high-quality member experiences across all learning formats.

- Virtual and On-demand Delivery: Manage the administration and delivery of virtual events and the development of on-demand courses, including event planning, speaker coordination, logistics, and content assistance.

- Program Planning: Develop a robust annual virtual training schedule by establishing a consistent rotation for core offerings and identifying new topics, formats, and improvement opportunities. Support additional APPA Academy events and special projects as needed.

- Learning Design and Engagements: Create instructional design documents and engagement strategies that strengthen interactivity, enhance learning outcomes, and foster networking opportunities. Explore new technology integrations and collaboration tools to improve virtual and on-demand training, as well as other events as needed.

- Course Materials: Develop and manage key program materials including timed agendas, learning outcomes, speaker bios, presentation templates/slides, handouts, and workbooks; draft web and participant-facing copy as needed.

- Instructor & Participant Communication: Oversee instructor communication and planning (speaker agreements, planning calls, tech run-throughs) and coordinate related administrative tasks, including participant support and logistics.

- Execution, Production & Post-Program Wrap-Up: Lead all operational aspects of virtual events from start to finish, including moderating live virtual trainings, troubleshooting issues, and editing recordings.

- On-Demand Training: Support the creation and maintenance of on-demand learning products by transitioning select recordings into on-demand offerings and assisting with the development of new courses. Monitor feedback and usage trends and recommend improvements.

- Technology, Systems & Data: Create and maintain project management boards and workflows; build events within relevant platforms; develop online evaluations; organize and distribute course materials; and perform database management tasks to support efficient, repeatable processes. Support transition to a new learning management system (LMS) by managing content setup, testing workflows, and assisting staff and instructors with adoption.

- Reporting and analysis: Track and analyze program metrics (attendance, engagement, feedback) to evaluate success, identify improvements, and support accreditation and reporting needs.

- In-Person Programs & Pre-Conference Seminars: Assist the Education & Meetings team with planning and delivery of select in-person learning experiences, including pre-conference seminars and other on-site education components (e.g., speaker support, session materials, run-of-show/timed agendas, evaluation collection, and post-event follow-up). Travel to events as needed.

- Cross-Portfolio Support: Contribute to broader Academy and conference education initiatives by supporting program development, instructional materials, evaluation strategies, and logistical coordination as needed.

- Accreditation Compliance: Ensure ongoing compliance with IACET and NASBA requirements by supporting course design and documentation (timed agendas, learning outcomes, credit calculations), maintaining processes/procedures, auditing events, analyzing feedback, and implementing continuous improvement—especially around engagement and participation

- Membership and Education Programs: Develop a thorough knowledge and understanding of APPA’s membership and education programs.

- Point of Contact: Serve as a key point of contact for instructors, members, and vendors.

Requirements

- Degree from a four-year college or university.

- Five - seven years of relevant professional experience, preferably in adult education and training or event planning environments.

- Ability to plan, organize and manage adult education programs for professionals (preferably with experience supporting technology-enabled learning and/or multi-format event delivery).

- Experience in project management and/or event planning, management, and execution.

- Technologically savvy and experienced with web-related technologies (specifically Zoom).

- Demonstrated organization, project planning, time management skills, and ability to prioritize work and multi-task in a deadline-oriented environment.

- Ability to demonstrate innovation and adaptability, able to identify and implement new ideas.

- Proficient in Microsoft Office applications (specifically Outlook, PowerPoint, Word, and Excel and Microsoft Teams).

- Clear and effective communication skills, attention to detail, and ability to initiate activities.

- Strong interpersonal and communication skills, with a proven ability to foster relationships with internal teams and external customers.

- Excellent customer service skills.

- Prolonged periods of sitting at a desk and working on a computer.

- Prolonged periods of standing and extensive walking during conferences and meetings.

- Must be able to lift up to 15 lbs.

- Travels out of town up to 5% of the year to support APPA’s conferences, events, and meetings.

- Association or non-profit organization work experience preferred.

- Experience with virtual event platforms, online collaboration tools and technologies (survey tools, data entry/database management, and project management tools), and learning management systems (LMS) preferred.

In addition to a highly competitive salary and bonus program, APPA offers a robust benefits package to include a comprehensive health and wellness package, 20 days of PTO accrued in the first year, 401(k) match and additional contributions, and more!